Abstract: The present disclosure relates to comparisons of data over time and generating recommendations to create such comparisons. A visualization in an analytics application may include a plurality of data points and a user may select of one or more of the data points to configure the visualization. If the context of the visualization is based on time, the software may determine whether the one or more selected data points includes the current time period. If so, comparisons of the data over time may be included in the visualization and creation of these comparisons may be recommended to the user. One or more data comparisons may be determined by comparing each of the one or more selected data points to a corresponding data point in a previous time period. An updated visualization including the selected data points and the data comparisons may be provided.

Abstract: A software frustration detection system interposed between software and a user, receives interactions indicative of user frustration (e.g., a user accessing in-product help, a user performing a sequence of actions but not clicking “submit”, a user canceling operations, etc.). Due to privacy concerns, the system may not gain access to substantive data of the interaction. Based upon characteristics of detected interaction(s), the system is configured calculate a frustration score, and then provide user support based upon that score. In particular, a support subsystem may locate various possible sources of support (e.g., user blogs, demonstrations, IT department contact), connect to those support services, and then provide appropriate support to a user. The system may operate in an iterative manner, with increasing frustration revealed by subsequent user actions, being met with an escalating intensity of support provided. Certain embodiments may operate based upon active user feedback to the provided support.