Abstract: A system and computer-implemented method for better managing internal access by sales agents to electronic contact records by limiting access to records already associated with other agents. A request for access is received and a search is performed. If the record does not exist, the agent is allowed to create it. If the record exists and there is no associated agent or if the requesting agent is the associated agent, the agent is allowed to access it. If the record exists and is associated with another agent, the requesting agent is required to enter an identifying piece of information about the contact, the entered information is matched with the correct information stored in the database, and if they match, the agent is allowed to access to the record. A limit may be set on the time during which the agent is allowed to access the record before renewing the request.