Abstract: Systems and methods for determining status of a user in a brokered chat service are disclosed. In one example, the method comprises acts of receiving, via the brokered chat service, a check-in message from the user, establishing the status of the user as available in the brokered chat service, transmitting at least one message to the user via the brokered chat service in response to establishing the status of the user as available, and updating the status of the user in the brokered chat service in response to communication from the user.

Abstract: Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.

Abstract: Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises acts of receiving a search for the at least one entity, analyzing the search, by a processor, to determine search results based on the search including the at least one entity, receiving a message from the user to the at least one entity, the message including inquiry information directed to the at least one entity, determining, by the processor, presence status associated with the at least one entity, establishing, by the processor, a communication channel between the user and the at least one entity based on the presence status, and transmitting a response to the message based on the inquiry information via the communication channel.

Abstract: Systems and methods for generating relevant search results for a user are disclosed. In one example, the method comprises receiving a search query from the user performing a communication initiation search, receiving, by the computer system, search results from a search engine based on the search query, linking, by the computer system, the search results to a communications dataset generated based on communication metadata received from a communication system, and ordering, by the computer system, the search results based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search.

Abstract: Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises providing at least one predefined text string for display to the user on a device, the at least one predefined text string comprising an inquiry to the at least one entity, receiving a structured text input associated with the at least one predefined text string, and transmitting a message to another device having the at least one predefined text string and the structured text input to the at least one entity.

Abstract: Systems and methods for determining status of a user in a brokered chat service are disclosed. In one example, the method comprises acts of receiving, via the brokered chat service, a check-in message from the user, establishing the status of the user as available in the brokered chat service, transmitting at least one message to the user via the brokered chat service in response to establishing the status of the user as available, and updating the status of the user in the brokered chat service in response to communication from the user.

Abstract: Systems and methods for enabling communication between a user and at least one entity by a communication service are disclosed. In one example, the method comprises acts of receiving a search for the at least one entity, analyzing the search, by a processor, to determine search results based on the search including the at least one entity, receiving a message from the user to the at least one entity, the message including inquiry information directed to the at least one entity, determining, by the processor, presence status associated with the at least one entity, establishing, by the processor, a communication channel between the user and the at least one entity based on the presence status, and transmitting a response to the message based on the inquiry information via the communication channel.

Abstract: Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.

Abstract: Systems and methods for generating relevant search results for a user are disclosed. In one example, the method comprises receiving a search query from the user performing a communication initiation search, receiving, by the computer system, search results from a search engine based on the search query, linking, by the computer system, the search results to a communications dataset generated based on communication metadata received from a communication system, and ordering, by the computer system, the search results based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search.

Abstract: A user interface for navigating and viewing content is described. In one example, the apparatus includes display logic for displaying at least two content properties, wherein each of the content properties is associated with additional content (e.g., an application, service, media object, or combinations thereof). Further, the apparatus includes selection logic for displaying the content associated with the content properties in response to selections thereof, and the content associated with each content property is displayed in a common (or reusable) display space of the interface. As different content properties are selected, the content displayed within the display space is replaced (e.g., through animation) according to the associated content of the newly selected content properties.