Patents by Inventor Brian Fain

Brian Fain has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing a call back option for callers to a call center
    Patent number: 7953217
    Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
    Type: Grant
    Filed: July 25, 2006
    Date of Patent: May 31, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Brian Fain, James C. Bedingfield
  • SYSTEM AND METHOD FOR PROVIDING A CALL BACK OPTION FOR CALLERS TO A CALL CENTER
    Publication number: 20060256957
    Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
    Type: Application
    Filed: July 25, 2006
    Publication date: November 16, 2006
    Inventors: Brian Fain, James Bedingfield
  • System and method for providing a call back option for callers to a call center
    Patent number: 7103170
    Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
    Type: Grant
    Filed: March 31, 2005
    Date of Patent: September 5, 2006
    Assignee: BellSouth Intellectual Property Corp.
    Inventors: Brian Fain, James C. Bedingfield
  • System and method for providing a call back option for callers to a call center
    Publication number: 20050232409
    Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
    Type: Application
    Filed: March 31, 2005
    Publication date: October 20, 2005
    Inventors: Brian Fain, James Bedingfield
  • System and method for providing a call back option for callers to a call center
    Patent number: 6879683
    Abstract: A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
    Type: Grant
    Filed: June 28, 2001
    Date of Patent: April 12, 2005
    Assignee: BellSouth Intellectual Property Corp.
    Inventors: Brian Fain, James C. Bedingfield