Patents by Inventor Brian Galvin

Brian Galvin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10289817
    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.
    Type: Grant
    Filed: September 18, 2015
    Date of Patent: May 14, 2019
    Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Vladimirovich Ryabchun
  • Patent number: 10171655
    Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
    Type: Grant
    Filed: July 10, 2015
    Date of Patent: January 1, 2019
    Inventors: Nikolay A. Anisimov, Vladimir Mezhibovsky, Brian Galvin
  • Patent number: 9979737
    Abstract: A method, using trust software executing from a machine-readable medium on a computerized appliance operating as a trust authority, to assign to a person, a file, or an enterprise an indication of trustworthiness, includes steps of (a) assembling information concerning the person, file, or enterprise; (b) applying trust logic to the information assembled for individual ones of the persons, files or enterprises to assign a trust score; and (c) storing the score associated with at least an identity of the person, file or enterprise.
    Type: Grant
    Filed: December 30, 2008
    Date of Patent: May 22, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, S. Michael Perlmutter, Brian Galvin
  • Publication number: 20180082679
    Abstract: A system and method for emotion-enhanced natural speech using dilated convolutional neural networks, wherein an audio processing server receives a raw audio waveform from a dilated convolutional artificial neural network, associates text-based emotion content markers with portions of the raw audio waveform to produce an emotion-enhanced audio waveform, and provides the emotion-enhanced audio waveform to the dilated convolutional artificial neural network for use as a new input data set.
    Type: Application
    Filed: July 27, 2017
    Publication date: March 22, 2018
    Inventors: Alan McCord, Ashley Unitt, Brian Galvin
  • Patent number: 9866627
    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.
    Type: Grant
    Filed: November 20, 2015
    Date of Patent: January 9, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, Brian Galvin
  • Publication number: 20170118175
    Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.
    Type: Application
    Filed: January 3, 2017
    Publication date: April 27, 2017
    Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov
  • Patent number: 9628463
    Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.
    Type: Grant
    Filed: January 7, 2015
    Date of Patent: April 18, 2017
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, S. Michael Perlmutter, Brian Galvin
  • Patent number: 9537890
    Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.
    Type: Grant
    Filed: December 30, 2008
    Date of Patent: January 3, 2017
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Ryabchun, Sergey Fedorov
  • Publication number: 20160314396
    Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
    Type: Application
    Filed: June 29, 2016
    Publication date: October 27, 2016
    Inventors: Dave Sneyders, Brian Galvin, S. Michael Perlmutter
  • Patent number: 9384446
    Abstract: A management system for guiding an agent in a media-specific dialog has a conversion engine for instantiating ongoing dialog as machine-readable text, if the dialog is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialog. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
    Type: Grant
    Filed: July 27, 2015
    Date of Patent: July 5, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES INC.
    Inventors: Dave Sneyders, Brian Galvin, S. Michael Perlmutter
  • Publication number: 20160149998
    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.
    Type: Application
    Filed: November 20, 2015
    Publication date: May 26, 2016
    Inventors: Herbert Willi Artur Ristock, Brian Galvin
  • Patent number: 9338299
    Abstract: A system for optimized and distributed routing of interactions, comprising a plurality of media servers operating adapted to handle interactions of one or more specific media types, a statistics server, a routing database, and a routing server. Upon receiving or initiating an interaction of a specific media type, a first media server from the media servers sends a route request message comprising at least an interaction identifier and a collection of interaction-specific data to the routing server, the statistics server receives event notifications from the media servers and computes one or more statistics, and the routing server executes, using statistical data from the statistics server and data from the routing database, a routing script comprising a constraint-based optimization process in response to the route request message and sends a response to the first media server directing it to route the interaction to a specific target resource.
    Type: Grant
    Filed: June 29, 2015
    Date of Patent: May 10, 2016
    Assignee: NEWVOICEMEDIA, LTD.
    Inventors: Alan McCord, Brian Galvin
  • Publication number: 20160012215
    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.
    Type: Application
    Filed: September 18, 2015
    Publication date: January 14, 2016
    Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Vladimirovich Ryabchun
  • Patent number: 9195956
    Abstract: In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow.
    Type: Grant
    Filed: September 4, 2014
    Date of Patent: November 24, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, Brian Galvin
  • Publication number: 20150332144
    Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
    Type: Application
    Filed: July 27, 2015
    Publication date: November 19, 2015
    Inventors: Dave Sneyders, Brian Galvin, S. Michael Perlmutter
  • Publication number: 20150319302
    Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
    Type: Application
    Filed: July 10, 2015
    Publication date: November 5, 2015
    Inventors: Nikolay A. Anisimov, Vladimir Mezhibovsky, Brian Galvin
  • Publication number: 20150304498
    Abstract: A system for optimized and distributed routing of interactions, comprising a plurality of media servers operating adapted to handle interactions of one or more specific media types, a statistics server, a routing database, and a routing server. Upon receiving or initiating an interaction of a specific media type, a first media server from the media servers sends a route request message comprising at least an interaction identifier and a collection of interaction-specific data to the routing server, the statistics server receives event notifications from the media servers and computes one or more statistics, and the routing server executes, using statistical data from the statistics server and data from the routing database, a routing script comprising a constraint-based optimization process in response to the route request message and sends a response to the first media server directing it to route the interaction to a specific target resource.
    Type: Application
    Filed: June 29, 2015
    Publication date: October 22, 2015
    Inventors: Alan McCord, Brian Galvin
  • Patent number: 9141772
    Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.
    Type: Grant
    Filed: October 23, 2012
    Date of Patent: September 22, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Herbert Willi Artur Ristock, Brian Galvin, S. Michael Perlmutter, Andriy Vladimirovich Ryabchun
  • Patent number: 9092733
    Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
    Type: Grant
    Filed: December 28, 2007
    Date of Patent: July 28, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Dave Sneyders, Brian Galvin, S. Michael Perlmutter
  • Patent number: 9082109
    Abstract: A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
    Type: Grant
    Filed: September 24, 2012
    Date of Patent: July 14, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Nikolay A. Anisimov, Vladimir Mezhibovsky, Brian Galvin