Patents by Inventor Brian Heard

Brian Heard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for providing trouble isolation via a network
    Patent number: 11469939
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Grant
    Filed: October 5, 2020
    Date of Patent: October 11, 2022
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura
  • METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION VIA A NETWORK
    Publication number: 20210021458
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Application
    Filed: October 5, 2020
    Publication date: January 21, 2021
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura
  • Method and apparatus for providing trouble isolation via a network
    Patent number: 10797937
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Grant
    Filed: February 3, 2020
    Date of Patent: October 6, 2020
    Assignees: AT&T Mobility II LLC, AT&T Intellectual Property I, L.P.
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura
  • METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION VIA A NETWORK
    Publication number: 20200177437
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Application
    Filed: February 3, 2020
    Publication date: June 4, 2020
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura
  • Method and apparatus for providing trouble isolation via a network
    Patent number: 10554478
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Grant
    Filed: August 3, 2016
    Date of Patent: February 4, 2020
    Assignees: AT&T Intellectual Property I, L.P., AT&T Mobility II LLC
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura
  • METHOD AND APPARATUS FOR PROVIDING TROUBLE ISOLATION VIA A NETWORK
    Publication number: 20180041378
    Abstract: A method and apparatus for providing trouble isolation are disclosed. For example, the method monitors a plurality of sessions for a user group for detecting an abnormal cause code associated with the user group, determines a root cause for the abnormal cause code when a deviation is determined to have occurred for the cause code of the user group, wherein the root cause identifies either an issue associated with the communications network or an issue associated with user endpoint devices of the user group, and generates a ticket indicating the root cause.
    Type: Application
    Filed: August 3, 2016
    Publication date: February 8, 2018
    Inventors: He Yan, Anthony Caracciolo, Mira Desta, Zihui Ge, Brian Heard, Sarat Puthenpura