Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for determining an appropriate course of action for a representative working to recover payment in arrears. Embodiments may determine at least one customer preference regarding limitation of representative-customer interactions; and, based on the at least one customer preference, present assistance information to the representative before or during the representative-customer interaction, the assistance information configured to at least one of inform the representative of the at least one customer preference, present the representative with at least one proposed question for presentation to the customer, or present the representative with at least one proposed method for representative-customer interaction.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for providing a unified representation of all customer relationships with an entity. This representation focuses on customer products in arrears that are to be recovered. The invention presents an overarching view of all customer relationships to a representative. This allows the representative to make decision and take appropriate actions immediately based on the entire relationship with the customer when a customer communication is initiated. As such, the invention correlates all of the customer's relationships with a financial institution into one unified representation for a representative to review. The unified representation takes into consideration all of the customer's relationships as well as external factors on the communications and relationships. Thus providing a holistic customer service experience for a customer with accounts in arrears.

Abstract: Embodiments of the invention are directed to a system, method, or computer program product for determining an appropriate course of action for a representative working to recover payment in arrears. Embodiments may determine at least one customer preference regarding limitation of representative-customer interactions; and, based on the at least one customer preference, present assistance information to the representative before or during the representative-customer interaction, the assistance information configured to at least one of inform the representative of the at least one customer preference, present the representative with at least one proposed question for presentation to the customer, or present the representative with at least one proposed method for representative-customer interaction.

Abstract: An apparatus for final assembly of framed artwork includes a conveyor for translating a plurality of art frames past a robot arm assembly. A fastener driver module is supported by the robot arm assembly, the module including a support plate and a magazine secured to the support plate by a pivot assembly at the upper end of the magazine, with the freely pivoting lower end of the magazine depending from the support plate. A pneumatic actuator extends laterally from the support plate to rotate the lower end of the magazine to impinge on the art frame, and another pneumatic actuator supported on the magazine is coupled through a lever arrangement to a driver blade extending through the lower end of the magazine. The driver blade engages the lowermost fastener in the magazine and ejects it forcefully, driving it into the interior opening of the frame on the table.

Abstract: An apparatus for final assembly of framed artwork includes a table supported on a structural frame, and a pneumatic actuator for raising and lowering the table. Two pairs of tubular rectangular beams extend in rectangular array superjacent to the table, and are secured at opposed ends to the upper ends of respective vertical supports. Clamping sleeves secured to the ends of the lateral beams engage the longitudinal beams, so that the lateral beams may be slidably positioned along the longitudinal beams. A plurality of modules are provided for installing tabs in a picture frame supported on the table, each module including a support plate having a dogleg cutout which is adapted to receive one of the longitudinal or lateral beams, and an adjacent clamp to secure the support plate at any point along the beam. A magazine is secured to the support plate by a pivot assembly at the upper end of the magazine, with the freely pivoting lower end of the magazine depending from the support plate.