Abstract: A tool is used for the removal of a processor from a heat sink for replacement or repair, or for delivery of the processor for servicing. The tool combines the features for the removal of the processor from the heat sink and a covered container for storage and delivery of the processor. The tool has at least one recess therein sized to correspond to the shape of the processor. The recess is sufficiently deep to receive the entire processor without damage to any contact pins that may be on the processor surface. The tool has sufficient rigidity to permit the tool and processor to be rotated relative to the heat sink to which the processor is adhered. The portion of the tool that surrounds the processor comprises a suitable ESD resistant material. The tool includes a removable lid layered with an ESD resistant foam for storage and transport.

Abstract: Operating parameters and potentially related malfunctions are gathered from end users of computer systems and used to develop a best practices profile. The profile can be used to automatically alter the operating parameters of a user computer.

Abstract: Operating parameters and potentially related malfunctions are gathered from end users of computer systems and used to develop models which can be used to subsequently establish warranty costs for customer computers based on their actual usage.