Abstract: System and method for facilitating the implementation of changes to the configuration of resources in an enterprise. Embodiments of the present invention facilitate the use of historical information about an enterprise's IT configuration to evaluate the risk and impact of proposed changes. Risk can be evaluated using a success history for an organization within the enterprise that is responsible for the proposed change, or by applying a neural network to the historical data to detect recognizable patterns in the historical data. A risk evaluation can take into account sensitivity of the change to dates assigned on a change calendar, based on sensitivity dates gathered from the historical data. Historical data can be maintained and provided by a configuration database.

Abstract: System and method for managing the configuration of resources in an enterprise. Embodiments of the present invention gather, store, and maintain institutional knowledge of configurations of IT resources of an enterprise. A configuration database serves as a temporal record of the configurations of the resources. The configuration database can reflect a dimensional model of the enterprise configuration where various configuration items are linked together. A configuration change can be analyzed and approved, and then reflected in a change to a configuration item (CI) which imposes an appropriate change to other configuration items based on upstream, downstream, peer relationships and/or views. A system according to an embodiment of the invention can also include a change database, an inventory database, a problem database, and/or a service level management subsystem to ensure changes to an enterprise's configuration are consistent with service level agreements and/or operating level agreements.