Abstract: A system for managing email failure notification. The system comprises a data store to store message identifiers for sent emails and a local server computer. The local server computer comprises an analyzer application stored in the memory that, when executed by the processor, analyzes an email return notification comprising information about a failed email, wherein the analyzer application obtains the email return notification via the return path address defined in the return path attribute, reads an entry from the data store based on a message identifier in the email return notification, and updates the entry based on the message identifier. The local server computer further comprises a resolution application stored in the memory that, when executed by the processor, reads entries from the data store associated with failed emails, builds a table on a website with failed email information, and maintains statistics for failed emails.

Abstract: A method of troubleshooting a communication service, a troubleshooting tool, and a system are disclosed. Each involves bi-lateral testing of a customer premise equipment in a customer network and a communication service provider router in a communication service provider network. Bi-directional information generated in the bi-lateral testing is stored in a datastore for later retrieval in troubleshooting the customer premise equipment and communication service provider router. User interaction is also stored in the datastore to track customer behavior which can be used alone or in combination with the bi-directional information to monitor performance and/or troubleshoot the customer premise equipment and communication service provider router.

Abstract: A method of troubleshooting a communication service is disclosed. The method comprises creating an association between a customer premise equipment (CPE) in a customer network and a communication service provider router providing the communication service. The method also comprises determining a CPE configuration of the CPE in the customer network and a router configuration of the communication service provider router providing communication services to the CPE based on the association. The method also comprises determining CPE measurements associated with the CPE and router measurements associated with the router based on the association, and determining whether the CPE measurements and the router measurements are normal based on an analysis of the CPE configuration and the router configuration. The method then identifies a cause of the abnormal measurements, determines a corrective action for the identified cause, and issue a trouble ticket indicating the cause and the corrective action.

Abstract: A system associates problem tickets based on an integrated network and customer database. A data retriever retrieves router configurations from data stores for routers in a service provider network. A data analysis tool parses the router configurations to create port data for each port on each router in the service provider network and integrates the port data with customer data to create an integrated database. The data analysis tool assigns ports to groups in the integrated database based on applying user defined rules. The data analysis tool accesses a problem management system to identify problem tickets that lack an association in the problem management system, and identifies ports associated with the problem tickets. The data analysis tool creates an association between the problem tickets if one of the groups includes the ports associated with the problem tickets. A user interface displays the created association between the problem tickets to troubleshoot associated tickets.

Abstract: A system provides service grouping in network reporting. A data retriever retrieves router configuration data from data stores for routers in a service provider network. A data analysis tool parses the router configuration data to create port data for each port on each router in the service provider network and integrates the port data with customer data to create an integrated database. The data analysis tool identifies ports associated with a customer, identifies the ports associated with the customer which are bundled into bundled logical ports, and identifies the ports associated with the customer which are partitioned into partitioned logical ports. The data analysis tool creates a hierarchy of port information based on the ports associated with the customer, the bundled logical ports, the partitioned logical ports, and a service provided to the customer. A user interface displays the hierarchy of port information to promote troubleshooting ports.

Abstract: A system is provided for translating network data into customer availability. The system includes a processor, a user interface, and a database manager. The database manager, when executed by the processor, parses router configurations to determine port data for each port on each router in a network, and integrates the port data with customer data to create an integrated database. The database manager also determines a planned port availability for the customer based on the integrated database and port state data, and determines port outages based on port outage data, card outage data, and router outage data. Additionally, the database manager determines an actual port availability for a customer based on the integrated database and concurrent outages identified for the port outages, and outputs a customer availability to the user interface, wherein the customer availability is based on the actual port availability and the planned port availability.

Abstract: A method of maintaining a communication service is disclosed. The method comprises providing a communication path from a customer premises equipment (CPE) in a customer network to a port of a router located in a communication service provider network, wherein the port is allocated to the CPE, and wherein the customer network is different from the communication service provider network. The method also comprises determining a connectivity of the communication path from the CPE to the port of the router and determining an interface status of the port located on the router. The method also comprises determining a quality of service (QoS) of the communication path from the CPE to the port located on the router. Determining the connectivity and QoS of the communication path and determining the interface status of the port are initiated from the CPE.