Abstract: A method for distributing incoming telephone calls among inbound links of a service platform is provided. First information is accumulated regarding routing of the incoming telephone calls during a previous time period to the inbound links of the service platform by a network call processor. Second information including a number of the inbound links of the service platform allocated to the network call processor for a future time period is generated based on the first information. A number of the incoming telephone calls are routed to the inbound links of the service platform during the future time period based on the second information.

Abstract: A method of distributing incoming calls is provided. The incoming calls are distributed among a plurality of call destinations, wherein each call destination includes inbound links for receiving the calls. To accomplish the distribution, first information is accumulated regarding prior usage of the inbound links of each call destination by call controllers. The call controllers are configured to route the incoming calls to the call destinations. Based on the first information, second information including a number of the inbound links of each call destination that are allocated to each of the call controllers is generated. The incoming calls are routed to the call destinations by the call controllers based on the second information.

Abstract: A method for distributing incoming telephone calls among inbound links of a service platform is provided. First information is accumulated regarding routing of the incoming telephone calls during a previous time period to the inbound links of the service platform by a network call processor. Second information including a number of the inbound links of the service platform allocated to the network call processor for a future time period is generated based on the first information. A number of the incoming telephone calls are routed to the inbound links of the service platform during the future time period based on the second information.

Abstract: A method for distributing incoming telephone calls among inbound links of a service platform is provided. First information is accumulated regarding routing of the incoming telephone calls during a previous time period to the inbound links of the service platform by a network call processor. Second information including a number of the inbound links of the service platform allocated to the network call processor for a future time period is generated based on the first information. A number of the incoming telephone calls are routed to the inbound links of the service platform during the future time period based on the second information.

Abstract: A remote processor (RP) adapted for use with a telephone system is provided according to one embodiment of the invention. The RP includes a communication interface capable of communicating with a service control point (SCP) of the telephone system and a processing system. The processing system is configured to present a troubleshooting graphical interface and present one or more troubleshooting tools to be used in troubleshooting RP operations and in troubleshooting RP interactions with the telephone system.