Patents by Inventor Brian Reistad
Brian Reistad has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10263942Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.Type: GrantFiled: October 19, 2016Date of Patent: April 16, 2019Assignee: Open Text SA ULCInventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 9853936Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.Type: GrantFiled: July 8, 2016Date of Patent: December 26, 2017Assignee: Open Text SA ULCInventor: Brian Reistad
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Publication number: 20170041278Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.Type: ApplicationFiled: October 19, 2016Publication date: February 9, 2017Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 9515979Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.Type: GrantFiled: July 11, 2014Date of Patent: December 6, 2016Assignee: Open Text SA ULCInventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Publication number: 20160323212Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.Type: ApplicationFiled: July 8, 2016Publication date: November 3, 2016Inventor: Brian Reistad
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Patent number: 9419934Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.Type: GrantFiled: July 7, 2014Date of Patent: August 16, 2016Assignee: Open Text S.A.Inventor: Brian Reistad
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Patent number: 9118615Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network. A second instruction may be operable to according to the script based on the stored set of user information and the variable associated with the first event.Type: GrantFiled: June 20, 2012Date of Patent: August 25, 2015Assignee: Open Text S.A.Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Publication number: 20140325388Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.Type: ApplicationFiled: July 11, 2014Publication date: October 30, 2014Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Publication number: 20140317216Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.Type: ApplicationFiled: July 7, 2014Publication date: October 23, 2014Inventor: Brian Reistad
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Patent number: 8805945Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.Type: GrantFiled: January 18, 2013Date of Patent: August 12, 2014Assignee: Open Text S.A.Inventor: Brian Reistad
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Patent number: 8386578Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.Type: GrantFiled: August 1, 2012Date of Patent: February 26, 2013Assignee: Open Text S.A.Inventor: Brian Reistad
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Publication number: 20120297001Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.Type: ApplicationFiled: August 1, 2012Publication date: November 22, 2012Inventor: Brian Reistad
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Publication number: 20120259921Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network.Type: ApplicationFiled: June 20, 2012Publication date: October 11, 2012Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 8260870Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.Type: GrantFiled: July 25, 2011Date of Patent: September 4, 2012Assignee: Open Text S.A.Inventor: Brian Reistad
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Patent number: 8255460Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.Type: GrantFiled: May 18, 2011Date of Patent: August 28, 2012Assignee: Open Text S.A.Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 8234334Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.Type: GrantFiled: August 24, 2009Date of Patent: July 31, 2012Assignee: Open Text S.A.Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 8065375Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.Type: GrantFiled: September 24, 2009Date of Patent: November 22, 2011Assignee: Vignette Software LLCInventor: Brian Reistad
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Publication number: 20110282956Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.Type: ApplicationFiled: July 25, 2011Publication date: November 17, 2011Inventor: Brian Reistad
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Publication number: 20110225237Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.Type: ApplicationFiled: May 18, 2011Publication date: September 15, 2011Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
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Patent number: 7975007Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.Type: GrantFiled: August 25, 2009Date of Patent: July 5, 2011Assignee: Vignette Software LLCInventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell