Patents by Inventor Brian Reistad

Brian Reistad has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10263942
    Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Grant
    Filed: October 19, 2016
    Date of Patent: April 16, 2019
    Assignee: Open Text SA ULC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 9853936
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.
    Type: Grant
    Filed: July 8, 2016
    Date of Patent: December 26, 2017
    Assignee: Open Text SA ULC
    Inventor: Brian Reistad
  • Publication number: 20170041278
    Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Application
    Filed: October 19, 2016
    Publication date: February 9, 2017
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 9515979
    Abstract: Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Grant
    Filed: July 11, 2014
    Date of Patent: December 6, 2016
    Assignee: Open Text SA ULC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20160323212
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.
    Type: Application
    Filed: July 8, 2016
    Publication date: November 3, 2016
    Inventor: Brian Reistad
  • Patent number: 9419934
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.
    Type: Grant
    Filed: July 7, 2014
    Date of Patent: August 16, 2016
    Assignee: Open Text S.A.
    Inventor: Brian Reistad
  • Patent number: 9118615
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network. A second instruction may be operable to according to the script based on the stored set of user information and the variable associated with the first event.
    Type: Grant
    Filed: June 20, 2012
    Date of Patent: August 25, 2015
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20140325388
    Abstract: Systems and methods for personalizing dialogues are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
    Type: Application
    Filed: July 11, 2014
    Publication date: October 30, 2014
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Publication number: 20140317216
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.
    Type: Application
    Filed: July 7, 2014
    Publication date: October 23, 2014
    Inventor: Brian Reistad
  • Patent number: 8805945
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system sends the first message to an intended recipient. The system determines a separation based on a pacing algorithm and sends the second message to the recipient according to the separation.
    Type: Grant
    Filed: January 18, 2013
    Date of Patent: August 12, 2014
    Assignee: Open Text S.A.
    Inventor: Brian Reistad
  • Patent number: 8386578
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.
    Type: Grant
    Filed: August 1, 2012
    Date of Patent: February 26, 2013
    Assignee: Open Text S.A.
    Inventor: Brian Reistad
  • Publication number: 20120297001
    Abstract: A system for managing message volume and timing, which permits first and second messages to be spaced apart over time, with the pacing controlled in part by a characteristic of the second message. The system receives a first message and sends the first message to an intended recipient. When the system receives a second message for the recipient, the system determines a separation based on a pacing algorithm and send the second message to the recipient according to the separation.
    Type: Application
    Filed: August 1, 2012
    Publication date: November 22, 2012
    Inventor: Brian Reistad
  • Publication number: 20120259921
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may associate a variable to each event in a script. A variable may be associated with each event. A first instruction in the script may be operable to send a first communication to a user from a server via the network.
    Type: Application
    Filed: June 20, 2012
    Publication date: October 11, 2012
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 8260870
    Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.
    Type: Grant
    Filed: July 25, 2011
    Date of Patent: September 4, 2012
    Assignee: Open Text S.A.
    Inventor: Brian Reistad
  • Patent number: 8255460
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.
    Type: Grant
    Filed: May 18, 2011
    Date of Patent: August 28, 2012
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 8234334
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Grant
    Filed: August 24, 2009
    Date of Patent: July 31, 2012
    Assignee: Open Text S.A.
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 8065375
    Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.
    Type: Grant
    Filed: September 24, 2009
    Date of Patent: November 22, 2011
    Assignee: Vignette Software LLC
    Inventor: Brian Reistad
  • Publication number: 20110282956
    Abstract: A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.
    Type: Application
    Filed: July 25, 2011
    Publication date: November 17, 2011
    Inventor: Brian Reistad
  • Publication number: 20110225237
    Abstract: Systems and methods for personalizing marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow obtain a set of user actions from a participant. The set of user information may include user information, such as demographics, and may also contain event related information, such as a purchase or the user clicking on a link in an email. A program or script may be generated having decision branches. At each decision branch, a first dialogue or a second dialogue may be selected based on the user information. The personalized program or script may be presented to the user based on the user information.
    Type: Application
    Filed: May 18, 2011
    Publication date: September 15, 2011
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell
  • Patent number: 7975007
    Abstract: Systems and methods for carrying on marketing dialogues are disclosed. Specifically, embodiments of the systems and methods presented may allow marketing dialogues to be carried on with a set of participants by sending a communication to each of the participants. Another set of participant may be assembled from the initial participants and an action may then be taken with respect to this second set of participants.
    Type: Grant
    Filed: August 25, 2009
    Date of Patent: July 5, 2011
    Assignee: Vignette Software LLC
    Inventors: Brian Reistad, William D. Snapper, Andrew C. Payne, James Campbell