Patents by Inventor Brian S. McCallum

Brian S. McCallum has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing interactive flow chart elements
    Patent number: 8839115
    Abstract: Exemplary embodiments include methods and systems for diagnosing and/or analyzing one or more service problems including an acquire module configured to acquire one or more interactive flow chart methods to diagnose one or more service problems, wherein each of the one or more interactive flow chart methods comprises one or more method steps. Also, the system may include an analytical module configured to provide a first method step of the one or more interactive flow chart methods to a user and provide a second method step of the one or more interactive flow chart methods based at least in part on a user feedback to the first method step; and a presentation module configured to display a diagnostic report of the one or more service problems.
    Type: Grant
    Filed: December 17, 2008
    Date of Patent: September 16, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Brian S. McCallum, Jim Dillon
  • Method and System for Providing Interactive Flow Chart Elements
    Publication number: 20100153852
    Abstract: Exemplary embodiments include methods and systems for diagnosing and/or analyzing one or more service problems including an acquire module configured to acquire one or more interactive flow chart methods to diagnose one or more service problems, wherein each of the one or more interactive flow chart methods comprises one or more method steps. Also, the system may include an analytical module configured to provide a first method step of the one or more interactive flow chart methods to a user and provide a second method step of the one or more interactive flow chart methods based at least in part on a user feedback to the first method step; and a presentation module configured to display a diagnostic report of the one or more service problems.
    Type: Application
    Filed: December 17, 2008
    Publication date: June 17, 2010
    Applicant: Verizon Business Network Services, Inc.
    Inventors: Brian S. McCallum, Jim Dillon