Abstract: Systems and methods for collaborative diagnosis and resolution of technology-related incidents are disclosed. In one embodiment a method may include: receiving an incident report for an incident; identifying a plurality of participants to involve in resolution of the incident; generating a technology incident workspace comprising an incident timeline module, a participant module, and a dynamic chat module; linking electronic devices associated to the technology incident workspace; logging the incident in the incident timeline module; receiving and logging chat among the participants in the dynamic chat module; generating a status indicator for the incident based on a severity of the incident, an anticipated time to resolution, and an impact of the incident, and displaying the status indicator in the technology incident workspace; receiving an update to the status indicator; and updating the timeline incident module based on a change in the status indicator.

Abstract: A child and cat toy consisting of an enclosure having a least one opening defined by a rim edge projecting toward the interior of the enclosure. The enclosure contains at least one ball with a diameter small enough to pass freely through the opening. In operation the user attempts to remove the ball from the enclosure. The ball is restrained from rolling out through the opening by the curvature or step of the rim edge. The removal of the ball can be further hampered by interference from an additional ball, and by various geometric characteristics of the enclosure. Various embodiments of the present invention utilizing different enclosure geometries, number of openings, and number of balls are disclosed having utility for specifically entertaining various aged children and cats.