Abstract: Systems and methods are disclosed for providing roadside service through a synchronized interactive voice response (IVR) system and graphical user interface (GUI). One method may include: receiving, based on an incoming phone call from a vehicle user device, a request for roadside service for a disabled vehicle of a vehicle user; sending a text to a phone number of the vehicle user device, wherein the text includes a link to a mobile application for roadside service requests; receiving, from the vehicle user device and via the mobile application, information associated with the request for roadside service; determining, based on a location sensor of the vehicle user device, a location of the disabled vehicle; matching a roadside service provider with the disabled vehicle based on the request for roadside service; and enabling the vehicle user to track the service status of the roadside service provider through the mobile application.

Abstract: Systems and methods are disclosed for providing roadside service through a synchronized interactive voice response (IVR) system and graphical user interface (GUI). One method may include: receiving, based on an incoming phone call from a vehicle user device, a request for roadside service for a disabled vehicle of a vehicle user; sending a text to a phone number of the vehicle user device, wherein the text includes a link to a mobile application for roadside service requests; receiving, from the vehicle user device and via the mobile application, information associated with the request for roadside service; determining, based on a location sensor of the vehicle user device, a location of the disabled vehicle; matching a roadside service provider with the disabled vehicle based on the request for roadside service; and enabling the vehicle user to track the service status of the roadside service provider through the mobile application.