Abstract: The disclosed technology teaches alerting a network operator to deteriorated wireless network conditions with granularity and reduced false alerts, including receiving tracked performance indicators (KPIs) for multiple components of voice, data and messaging and accessing a mapping for combining the performance indicators into quality sub-indicators for individual users and into key quality indicators (KQI) for the individual users. This includes smoothing the current KQI measures of performance over time to reduce the impact of brief transitory events, accessing a weekly profile of KQIs, and comparing KQIs for a current time window to past KQIs for a corresponding time window for the individual users operating mobile devices in part of the cellular network that is a focus of interest. Based on the comparing, the disclosed technology includes generating alerts that report out-of-range current KQIs within the focus of interest that are persistently out-of-range for longer than a configurable time.

Abstract: The disclosed technology teaches alerting a network operator to deteriorated wireless network conditions with granularity and reduced false alerts, including receiving tracked performance indicators (KPIs) for multiple components of voice, data and messaging and accessing a mapping for combining the performance indicators into quality sub-indicators for individual users and into key quality indicators (KQI) for the individual users. This includes smoothing the current KQI measures of performance over time to reduce the impact of brief transitory events, accessing a weekly profile of KQIs, and comparing KQIs for a current time window to past KQIs for a corresponding time window for the individual users operating mobile devices in part of the cellular network that is a focus of interest. Based on the comparing, the disclosed technology includes generating alerts that report out-of-range current KQIs within the focus of interest that are persistently out-of-range for longer than a configurable time.

Abstract: A method and a system for managing a network are described. A plurality of agents is deployed in a plurality of devices in the network. A control device in the network controls the network through the plurality of agents. A remote manager, which is external to the network, controls the network through the control device. The remote manager can also control other networks simultaneously through other control devices. Further, a storage registry can maintain records related to the network on either the control device or the remote manager or both. The records maintained in the storage registry can be viewed, queried or modified through a management portal. Authorized users of the network and technical personnel may be given different rights to manage the network, both locally through the control device and from a remote physical location through the remote manager.

Abstract: The invention includes a method, system, and computer-readable medium having computer-executable instructions for rating a transaction. The inventive method includes processing a transaction, where the transaction is processed when a service is provided from a service provider to a service consumer, accessing via a computer network multiple pricing plans related to the transaction, and rating the transaction in accordance with the multiple pricing plans. The method further may include receiving output states from at least one pricing plan. The rating may be accomplished within one pricing plan, or within a group of pricing plans.