Abstract: A customer relations management system for streamlined dining experiences comprising: a software application configured to be used by restaurants that collects the data regarding customer dining experiences; a database for storing the data regarding customer dining experiences; a user interface configured for use on a mobile device of a restaurant customer which provides selections for restaurant choices and customer preferences and live video communication with a virtual staff member (for ordering inside or outside the restaurant building); a mobile application (tablet, phone) of a restaurant manager or staff which tracks customer time/distance from restaurant, enables table assignments, and provides an interaction with customers through live video/text with the virtual staff member; a smart watch application that enables communication between the staff member and the customer, a data processor which performs analytics on the data stored during the customer dining experiences.