Abstract: The invention presents a computerized method for tracking equipment repair that begins by receiving an equipment identification of an item of equipment to be repaired from a user through a graphic user interface. The invention provides the user with a list of common problems for that item of equipment (and similar equipment) and a component hierarchy for the item of equipment. The invention allows the user to browse through multiple levels of the component hierarchy and select a major component, a minor component, or a subcomponent from the component hierarchy. The invention receives diagnosis input from the user optionally selecting one of the problems and/or a component from the component hierarchy and, in response, provides the user with detailed information regarding the problem or component selected by the user.