Patents by Inventor Bruce Cottle

Bruce Cottle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Telephony system for conducting multimedia telephonic conferences over a packet-based network
    Patent number: 6731609
    Abstract: A telephony system for conducting multimedia telephonic communications across a packet-based network is described between a caller system and an agent system through a software switch. The software switch receives from the caller system a packet representing a request to conduct a multimedia telephonic conference with an agent system. The switch exchanges packets with the caller system to establish a call with the caller system. The switch provides an application program interface to a telephony application program through which the telephony application program can control multimedia telephonic conferences between the caller and agent systems. The switch then processes the call according to the commands received through the application program interface from the telephony application program. In one embodiment, the application is an Automatic Call Distributor (ACD), which routes calls through the software switch.
    Type: Grant
    Filed: August 31, 1999
    Date of Patent: May 4, 2004
    Assignee: Aspect Communications Corp.
    Inventors: James Hirni, Michael Ely, Bruce Cottle, Christopher Gindel, Robert D'Angelo