Patents by Inventor Bruce E. Keistead

Bruce E. Keistead has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Personal communication center performance display and status alert system
    Patent number: 7190782
    Abstract: In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.
    Type: Grant
    Filed: March 21, 2006
    Date of Patent: March 13, 2007
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Kevin McGraw, Richard C. DeGolia, Bruce E. Keistead
  • Personal communication center performance display and status alert system
    Patent number: 7149304
    Abstract: In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.
    Type: Grant
    Filed: May 5, 2004
    Date of Patent: December 12, 2006
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Kevin McGraw, Richard C. DeGolia, Bruce E. Keistead
  • Personal communication center performance display and status alert system
    Publication number: 20040208308
    Abstract: In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.
    Type: Application
    Filed: May 5, 2004
    Publication date: October 21, 2004
    Inventors: Kevin McGraw, Richard C. DeGolia, Bruce E. Keistead
  • Personal communication center performance display and status alert system
    Patent number: 6748072
    Abstract: In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.
    Type: Grant
    Filed: March 17, 2000
    Date of Patent: June 8, 2004
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Kevin McGraw, Richard C. DeGolia, Bruce E. Keistead