Patents by Inventor Bruce Ramsay

Bruce Ramsay has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240372946
    Abstract: Disclosed embodiments provide a framework for automatically establishing recording parameters according to specified recording restrictions and generating analytics corresponding to communications recorded subject to the recording restrictions. During a communications session between a user and an agent, a system can identify any recording restrictions corresponding to user communications exchanged during the communications session. The system automatically processes, in real-time, communications exchanged during the communications session as these communications are exchanged to identify the user communications and agent communications. The system generates a transcript that includes the agent communications but selectively records and transcribes the user communications according to the recording restrictions.
    Type: Application
    Filed: May 31, 2024
    Publication date: November 7, 2024
    Applicant: LIVEPERSON, INC.
    Inventor: Bruce Ramsay
  • Patent number: 12057123
    Abstract: Communication devices, such as headsets, point of sale terminals, and personal badges, are disclosed that include a microphone that receives and transmits audio content to a third party. The devices further include an automated speech recognition module, which is configured to receive the audio content and transcribe the audio content into text. In addition, the communication devices include a correlation module, which is configured to derive correlations between the audio content and a plurality of outputs—and transmit such correlations and outputs to the user of the communication device. The devices further include a user interface that displays a dynamic script checklist screen that is configured to communicate information in real-time to the person wearing or using the device, regarding a conversation that such person is having with a third party.
    Type: Grant
    Filed: November 17, 2021
    Date of Patent: August 6, 2024
    Inventors: Walter Bachtiger, Bruce Ramsay
  • Patent number: 12041202
    Abstract: Disclosed embodiments provide a framework for automatically establishing recording parameters according to specified recording restrictions and generating analytics corresponding to communications recorded subject to the recording restrictions. During a communications session between a user and an agent, a system can identify any recording restrictions corresponding to user communications exchanged during the communications session. The system automatically processes, in real-time, communications exchanged during the communications session as these communications are exchanged to identify the user communications and agent communications. The system generates a transcript that includes the agent communications but selectively records and transcribes the user communications according to the recording restrictions.
    Type: Grant
    Filed: December 15, 2023
    Date of Patent: July 16, 2024
    Assignee: LIVEPERSON, INC.
    Inventor: Bruce Ramsay
  • Publication number: 20240232434
    Abstract: A method and computer system for submitting and receiving data relating to a first digital content element. A search query comprising at least a portion of a first digital content element is derived at a first entity, the search query being based on a first number of possible search results in a set of search results. The search query is transmitted to a second entity which comprises a content database, the content database comprising a plurality of digital content elements. A set of search results is obtained based on the search query, the set of search results comprising any digital content elements of the content database matching the search query. The search results may be transmitted to the first entity and Matched with the first digital content element or it may be transmitted to a third entity which may be a law enforcement organisation.
    Type: Application
    Filed: May 20, 2022
    Publication date: July 11, 2024
    Inventors: Bruce Ramsay, Ian Stevenson
  • Publication number: 20240205335
    Abstract: Disclosed embodiments provide a framework for automatically establishing recording parameters according to specified recording restrictions and generating analytics corresponding to communications recorded subject to the recording restrictions. During a communications session between a user and an agent, a system can identify any recording restrictions corresponding to user communications exchanged during the communications session. The system automatically processes, in real-time, communications exchanged during the communications session as these communications are exchanged to identify the user communications and agent communications. The system generates a transcript that includes the agent communications but selectively records and transcribes the user communications according to the recording restrictions.
    Type: Application
    Filed: December 15, 2023
    Publication date: June 20, 2024
    Applicant: LIVEPERSON, INC.
    Inventor: Bruce Ramsay
  • Publication number: 20240060099
    Abstract: A method of producing polyhydroxyalkanoate (PHA) copolymers comprising both short-chain-length (scl) and medium-chain-length (mcl) subunits, wherein some of the mcl subunits bear reactive vinyl groups, is provided. The method comprises providing cells comprising (i) a PHA synthase (phaC) gene encoding a particular class I poly(3-hydroxyalkanoate) polymerase, and (ii) a phaJ gene encoding a particular (R)-specific enoyl-CoA hydratase, and cultivating said cells in a growth medium comprising an alkenoic acid. In one example, cells grown in the presence of a mixture of decanoic acid and undecen-10-enoic acid yielded a copolymer comprising units of 3-hydroxybutyrate (94.73 mol %), 3-hydroxyhexanoate (1.51 mol %), 3-hydroxyoctanoate (2.33 mol %), 3-hydroxydecanoate (0.69 mol %) and 3-hydroxyhept-6-enoate (0.73 mol %). The presence of acrylic acid as a 13-oxidation inhibitor in the growth medium led to an increase in both the mcl-PHA subunit content and vinyl subunit content.
    Type: Application
    Filed: October 11, 2021
    Publication date: February 22, 2024
    Inventors: Bruce RAMSAY, Juliana RAMSAY, Araceli FLORES-SANCHEZ
  • Publication number: 20240004964
    Abstract: Many areas of investigation require searching through data that may be of interest. In a first method step, a digital content element is provided. The digital content element may have any suitable format or data structure of interest to a searching entity. The digital content element may be a particular data file that is of interest to a searching entity. In a second step, the digital content element is compared with a first set of data provided by a combination of a second set of data and a third set of data. The first set of data is a collection of known digital content elements that are of interest to a searching entity, for example contraband digital content elements or digital content elements owned by or represented by the searching entity. In a third method step, the digital content element is identified as known if the digital content element is detected within the first set of data.
    Type: Application
    Filed: September 18, 2023
    Publication date: January 4, 2024
    Inventors: William Johnston Buchanan, Owen Chin Wai Lo, Philip Penrose, Richard Macfarlane, Ian Stevenson, Bruce Ramsay
  • Publication number: 20230419287
    Abstract: Disclosed embodiments provide a framework for generating machine-readable labels for augmenting existing communications sessions between users and automated bot agents. During a communications session facilitated between a user and an automated bot through a point-of-sale terminal, the automated bot may automatically, and in real-time, process any communications as these communications are exchanged to determine whether to facilitate an alternative communications channel. If so, the automated bot generates a machine-readable label that can be presented through the point-of-sale terminal. When the machine-readable label is scanned using a computing device, the automated bot facilitates an alternative communications session between the user and the automated bot through the computing device while the original communications session is ongoing.
    Type: Application
    Filed: June 27, 2023
    Publication date: December 28, 2023
    Applicant: LIVEPERSON, INC.
    Inventor: Bruce Ramsay, JR.
  • Patent number: 11848010
    Abstract: Systems for analyzing and categorizing audio content that has been transcribed into text are provided. The systems include at least one machine that has a central processing unit, random access memory, a correlation module, a feature abstraction module, and at least one database. The correlation module is configured to receive written transcripts (each of which has been generated from audio content) and derive a correlation between each written transcript and one or more attributes. The feature abstraction module is configured to receive instructions that identify specific words within the written transcripts; replace the specific words with surrogate words; and associate correlative meanings with each of the surrogate words. The database is configured to receive, record, and make accessible to the feature abstraction module a table of specific words, each of which is associated with corresponding surrogate words and correlative meanings associated with each of the surrogate words.
    Type: Grant
    Filed: November 4, 2021
    Date of Patent: December 19, 2023
    Inventors: Walter Bachtiger, Bruce Ramsay
  • Patent number: 11762959
    Abstract: Many areas of investigation require searching through data that may be of interest. In a first method step, a digital content element is provided. The digital content element may have any suitable format or data structure of interest to a searching entity. The digital content element may be a particular data file that is of interest to a searching entity. In a second step, the digital content element is compared with a first set of data provided by a combination of a second set of data and a third set of data. The first set of data is a collection of known digital content elements that are of interest to a searching entity, for example contraband digital content elements or digital content elements owned by or represented by the searching entity. In a third method step, the digital content element is identified as known if the digital content element is detected within the first set of data.
    Type: Grant
    Filed: March 12, 2018
    Date of Patent: September 19, 2023
    Assignee: CYACOMB LIMITED
    Inventors: William Johnston Buchanan, Owen Chin Wai Lo, Philip Penrose, Richard MacFarlane, Ian Stevenson, Bruce Ramsay
  • Patent number: 11601403
    Abstract: A management request is received by a system for carrying out one or more data management operations (including, but not limited to, adding data, merging data or searching for data). The management request is received from a requesting entity. The system comprises a representation database, which comprises at least one secure element. The at least one secure element is a representation of at least one dataset containing confidential data elements stored in at least one database owned or operated by a third party entity. The management request is processed by performing at least one operation, for example by a processing component in the system, on the representation database. In a third step, a processing result is provided, which comprises any suitable information or data content. The processing result is dependent on the contents of the management request.
    Type: Grant
    Filed: March 12, 2018
    Date of Patent: March 7, 2023
    Assignee: CYACOMB LIMITED
    Inventors: William Johnston Buchanan, Owen Chin Wai Lo, Philip Penrose, Richard Macfarlane, Ian Stevenson, Bruce Ramsay
  • Publication number: 20210294878
    Abstract: Many areas of investigation require searching through data that may be of interest. In a first method step, a digital content element is provided. The digital content element may have any suitable format or data structure of interest to a searching entity. The digital content element may be a particular data file that is of interest to a searching entity. In a second step, the digital content element is compared with a first set of data provided by a combination of a second set of data and a third set of data. The first set of data is a collection of known digital content elements that are of interest to a searching entity, for example contraband digital content elements or digital content elements owned by or represented by the searching entity. In a third method step, the digital content element is identified as known if the digital content element is detected within the first set of data.
    Type: Application
    Filed: March 12, 2018
    Publication date: September 23, 2021
    Inventors: William Johnston BUCHANAN, Owen Chin Wai LO, Philip PENROSE, Richard MACFARLANE, Ian STEVENSON, Bruce RAMSAY
  • Patent number: 11120199
    Abstract: Systems for transcribing, redacting, and scoring audio content are disclosed. The systems include at least one machine that has a central processing unit, random access memory, a transcription module, a redaction module, and at least one database in communication with the machine. The transcription module is configured to receive a plurality of audio files generated by a plurality of different sources, execute speech-to-text transcriptions based on such audio content, and generate written transcripts of such transcriptions. The redaction module is configured to identify personally identifiable information included in the written transcripts and anonymize such personally identifiable information to create anonymized written transcripts. The database is configured to receive, record, and make accessible for searching and review the anonymized written transcripts generated by the redaction module.
    Type: Grant
    Filed: February 7, 2019
    Date of Patent: September 14, 2021
    Inventors: Walter Bachtiger, Bruce Ramsay
  • Publication number: 20200092260
    Abstract: A management request is received by a system for carrying out one or more data management operations (including, but not limited to, adding data, merging data or searching for data). The management request is received from a requesting entity. The system comprises a representation database, which comprises at least one secure element. The at least one secure element is a representation of at least one dataset containing confidential data elements stored in at least one database owned or operated by a third party entity. The management request is processed by performing at least one operation, for example by a processing component in the system, on the representation database. In a third step, a processing result is provided, which comprises any suitable information or data content. The processing result is dependent on the contents of the management request.
    Type: Application
    Filed: March 12, 2018
    Publication date: March 19, 2020
    Inventors: William Johnston BUCHANAN, Owen Chin Wai LO, Philip PENROSE, Richard MACFARLANE, Ian STEVENSON, Bruce RAMSAY
  • Patent number: 8273852
    Abstract: A method is provided for producing medium chain length poly(3-hydroxyalkanoate) (MCL-PHA) with a selected ratio of monomers. A method of controlling the ratio of monomers in MCL-PHA is also provided which includes fermenting naturally occurring microorganisms with a fatty acid substrate, a food source and an additive. The methods provided do not sacrifice cell growth and maintenance and provide high yields of MCL-PHAs. MCL-PHAs are provided that are copolymers of Cn and Cn?2 monomers, where (n is 6-18).
    Type: Grant
    Filed: December 3, 2010
    Date of Patent: September 25, 2012
    Assignee: Queen's University at Kingston
    Inventors: Xuan Jiang, Zhiyong Sun, Juliana Ramsay, Bruce A. Ramsay
  • Publication number: 20110166318
    Abstract: A method is provided for producing medium chain length poly(3-hydroxyalkanoate) (MCL-PHA) with a selected ratio of monomers. A method of controlling the ratio of monomers in MCL-PHA is also provided which includes fermenting naturally occurring microorganisms with a fatty acid substrate, a food source and an additive. The methods provided do not sacrifice cell growth and maintenance and provide high yields of MCL-PHAs. MCL-PHAs are provided that are copolymers of Cn and Cn-2 monomers, where (n is 6-18).
    Type: Application
    Filed: December 3, 2010
    Publication date: July 7, 2011
    Inventors: Xuan Jiang, Zhiyong Sun, Juliana Ramsay, Bruce A. Ramsay
  • Patent number: 6844380
    Abstract: There is provided a method of preparing a thermoplastic starch and synthetic polymer blend, said method comprising the steps of: (a) providing a starch suspension comprising starch, water and a plasticizer, preferably glycerol; (b) obtaining a thermoplastic starch from the starch suspension by causing gelatinization and plasticization of said starch suspension by exerting heat and pressure on said starch suspension in a first extrusion unit; (c) evaporating and venting off residual water from said thermoplastic starch to obtain a substantially moisture-free thermoplastic starch; (d) obtaining a melt of a synthetic polymer or polymer blend in a second extrusion unit; and (e) combining the melt obtained from step (d) with the substantially moisture-free thermoplastic starch. Also provided are compositions of matter comprising immiscible blends of thermoplastic starches, polymers, and compatibilizers.
    Type: Grant
    Filed: December 18, 2002
    Date of Patent: January 18, 2005
    Assignee: Polyvalor, Societe en Commandite
    Inventors: Basil D. Favis, Francisco Rodriguez, Bruce A. Ramsay
  • Patent number: 6605657
    Abstract: There is provided a method of preparing a thermoplastic starch and synthetic polymer blend, said method comprising the steps of: (a) providing a starch suspension comprising starch, water and a plasticizer, preferably glycerol; (b) obtaining a thermoplastic starch from the starch suspension by causing gelatinization and plasticization of said starch suspension by exerting heat and pressure on said starch suspension in a first extrusion unit; (c) evaporating and venting off residual water from said thermoplastic starch to obtain a substantially moisture-free thermoplastic starch; (d) obtaining a melt of a synthetic polymer or polymer blend in a second extrusion unit; and (e) combining the melt obtained from step (d) with the substantially moisture-free thermoplastic starch. Also provided are compositions of matter comprising immiscible blends of thermoplastic starches, polymers, and compatibilizers.
    Type: Grant
    Filed: December 27, 1999
    Date of Patent: August 12, 2003
    Assignee: Polyvalor Societe en Commandite
    Inventors: Basil D. Favis, Francisco Rodriguez, Bruce A. Ramsay
  • Publication number: 20030119949
    Abstract: There is provided a method of preparing a thermoplastic starch and synthetic polymer blend, said method comprising the steps of: (a) providing a starch suspension comprising starch, water and a plasticizer, preferably glycerol; (b) obtaining a thermoplastic starch from the starch suspension by causing gelatinization and plasticization of said starch suspension by exerting heat and pressure on said starch suspension in a first extrusion unit; (c) evaporating and venting off residual water from said thermoplastic starch to obtain a substantially moisture-free thermoplastic starch; (d) obtaining a melt of a synthetic polymer or polymer blend in a second extrusion unit; and (e) combining the melt obtained from step (d) with the substantially moisture-free thermoplastic starch. Also provided are compositions of matter comprising immiscible blends of thermoplastic starches, polymers, and compatibilizers.
    Type: Application
    Filed: December 18, 2002
    Publication date: June 26, 2003
    Inventors: Basil D. Favis, Francisco Rodriguez, Bruce A. Ramsay
  • Patent number: 6030533
    Abstract: An apparatus and method for the treatment of contaminated water by biodegradation is provided. In particular, the apparatus and method are suited for the biodegradation of volatile organic compounds (VOC's) such as trichloroethylene and related compounds or benzene and related compounds. The process employs an immobilized soil bioreactor (ISBR) having a headspace re-circulation system.
    Type: Grant
    Filed: May 5, 1998
    Date of Patent: February 29, 2000
    Inventors: Dimitar Karamanev, Stephane Pierre, Chantal Lafontaine, Bruce Ramsay