Abstract: Disclosed embodiments provide a framework for generating machine-readable labels for augmenting existing communications sessions between users and automated bot agents. During a communications session facilitated between a user and an automated bot through a point-of-sale terminal, the automated bot may automatically, and in real-time, process any communications as these communications are exchanged to determine whether to facilitate an alternative communications channel. If so, the automated bot generates a machine-readable label that can be presented through the point-of-sale terminal. When the machine-readable label is scanned using a computing device, the automated bot facilitates an alternative communications session between the user and the automated bot through the computing device while the original communications session is ongoing.