Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.

Abstract: Methods and a system for automated onsite customer assistance are provided. A customer operating a Self-Service Terminal (SST) onsite of an enterprise establishes a communication session with a host system. Information passed between the SST and the host system is relayed to a device operated by a clerk that is also onsite. A real-time determination is made as to whether the customer is in need of assistance of the clerk during the communication session.

Abstract: Interoperability software modules comprise an architected .NET layer, an architected interpreter, an automatic interpreter and a library of COM objects. The architected interpreter where they are mapped to intermediate .NET interfaces compatible with the automatic interpreter by means of a Runtime Callable Wrapper (RCW). The architected interpreter also comprises an architected COM Callable Wrapper (CCW) that maps the intermediate COM interfaces into architected interfaces.

Abstract: Methods, systems, and software are disclosed for configuring an ATM. The ATM receives one or more configuration messages in an XML-based format. The ATM interprets the one or more configuration messages. The ATM restricts one or more ATM operations based on at least a portion of the one or more configuration messages.

Abstract: Interoperability software modules comprise an architected .NET layer, an architected interpreter, an automatic interpreter and a library of COM objects. The architected interpreter where they are mapped to intermediate .NET interfaces compatible with the automatic interpreter by means of a Runtime Callable Wrapper (RCW). The architected interpreter also comprises an architected COM Callable Wrapper (CCW) that maps the intermediate COM interfaces into architected interfaces.

Abstract: Methods, systems, and software are disclosed for configuring an ATM. The ATM receives one or more configuration messages in an XML-based format. The ATM interprets the one or more configuration messages. The ATM restricts one or more ATM operations based on at least a portion of the one or more configuration messages.

Abstract: Methods, systems, and software are disclosed for configuring an ATM. The ATM receives one or more configuration messages in an XML-based format. The ATM interprets the one or more configuration messages. The ATM alters one or more ATM operations based on at least a portion of the one or more configuration messages.

Abstract: A scalable system and method for locating a closest server in response to a client request via an interactive distribution network, such as the Internet, are provided. A closest content server is defined as having the least round trip time for responding to a client request. The system including a plurality of content servers; and a local server in communication with a plurality of clients, the local server acting as a proxy for communicating client requests from clients to a redirection server. Client network distance and load information is periodically collected at each content server in the network from clients communicating with each of the respective content servers. The redirection server periodically aggregates the network distance and load information from each content server to create client clusters from both current and previously aggregated network distance and load information. Each client cluster represents a division or partition of the total IP address space.

Abstract: In a software management system, a software package held in a management station (12) is transferred across a communications network (14) to a plurality of destination terminals (16), of which there may be a large number. In order to save on distribution time, the management station (12) can cause terminals (16) which have received the software package to transmit it to further terminals, until all terminals (16) have received the package.

Abstract: A scalable system and method for locating a closest server in response to a client request via an interactive distribution network, such as the Internet, are provided. A closest content server is defined as having the least round trip time for responding to a client request. The system including a plurality of content servers; and a local server in communication with a plurality of clients, the local server acting as a proxy for communicating client requests from clients to a redirection server. Client network distance and load information is periodically collected at each content server in the network from clients communicating with each of the respective content servers. The redirection server periodically aggregates the network distance and load information from each content server to create client clusters from both current and previously aggregated network distance and load information. Each client cluster represents a division or partition of the total IP address space.

Abstract: In a software management system, a software package held in a management station (12) is transferred across a communications network (14) to a plurality of destination terminals (16), of which there may be a large number. In order to save on distribution time, the management station (12) can cause terminals (16) which have received the software package to transmit it to further terminals, until all terminals (16) have received the package.

Abstract: A modular hip stem prosthesis including a separate and interchangeable stem piece and proximal shoulder piece. Coronal and sagittal slots are formed in a rounded distal end of the stem in a substantially right-angle orientation. A neck member extends angularly outward from the shoulder piece and is configured to receive a spherical hip ball for insertion into the hip socket. The proximal shoulder piece includes a cylindrical projection for insertion into an axial bore formed in an upper end of the stem. An annular lip is formed in side walls defining the axial bore, and a distal end of the cylindrical projection abuts the lip when it is inserted into the bore. Radial teeth are formed on a distal end of the cylindrical projection and mate with compatible teeth formed on the annular lip to thereby render the shoulder piece removably mountable onto the stem. A locking screw securely joins the shoulder piece with the stem.