Patents by Inventor Bruno Antunes

Bruno Antunes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240340360
    Abstract: A computer implemented method includes establishing a local connection to a local private network via a gateway device. A connection is established between the gateway device and a management service in a remote network. A private network target device is discovered on the local private network and information identifying the private network device is provided to the management service. Communications are transferred between the management service and the private network target device via the gateway device over the connection.
    Type: Application
    Filed: April 5, 2023
    Publication date: October 10, 2024
    Inventors: Mauricio Pesci da Silva, Alan Rodrigues de Almeida, Davy Alves de Souza, Bruno Antunes da Silva, Renan Carlos Pereira, Fabio Jung Diegues, Giuliano Paes Carnielli
  • Patent number: 11706339
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Grant
    Filed: October 30, 2019
    Date of Patent: July 18, 2023
    Assignee: Talkdesk, Inc.
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20230029707
    Abstract: Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
    Type: Application
    Filed: October 7, 2022
    Publication date: February 2, 2023
    Inventors: Jafar Adibi, Tiago Paiva, Charanya Kannan, Bruno Antunes, Joao Carmo, Marco Costa
  • Publication number: 20210134284
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136207
    Abstract: A Virtual Agent is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual Agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual Agents are able to answer customer questions and provide information to address their issues. Virtual Agents transfer calls to human agents if they cannot address customer issues.
    Type: Application
    Filed: September 19, 2020
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210133763
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136209
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210133764
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210133533
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210133765
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136195
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136208
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210134282
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210134283
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136204
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136205
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210136206
    Abstract: A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.
    Type: Application
    Filed: October 30, 2019
    Publication date: May 6, 2021
    Inventors: Jafar Adibi, Tiago Paiva, Bruno Antunes
  • Publication number: 20210084148
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • Publication number: 20210081955
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • Publication number: 20210082417
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva