Patents by Inventor Bruno Fonzi
Bruno Fonzi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 9984394Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: GrantFiled: August 4, 2017Date of Patent: May 29, 2018Assignee: salesforce.com, inc.Inventors: Bruno Fonzi, Amy Catherine Lee
-
Publication number: 20170330240Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: ApplicationFiled: August 4, 2017Publication date: November 16, 2017Applicant: salesforce.com, inc.Inventors: Bruno FONZI, Amy Catherine LEE
-
Patent number: 9727897Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: GrantFiled: September 30, 2016Date of Patent: August 8, 2017Assignee: salesforce.com, inc.Inventors: Bruno Fonzi, Amy Catherine Lee
-
Publication number: 20170024772Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: ApplicationFiled: September 30, 2016Publication date: January 26, 2017Applicant: salesforce.com, inc.Inventors: Bruno FONZI, Amy Catherine LEE
-
Patent number: 9460442Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: GrantFiled: August 28, 2015Date of Patent: October 4, 2016Assignee: salesforce.com, inc.Inventors: Bruno Fonzi, Amy Catherine Lee
-
Publication number: 20160253629Abstract: In an example, a sensor may detect when a device carried or worn by one of the persons of a scheduled meeting is positioned within a predetermined geographic distance from a reference associated with the scheduled meeting. A processing device is configured to initialize a remote capturing component responsive to the detecting. The processing device is configured to send an electronic message including information that is based on an output of the capturing component.Type: ApplicationFiled: February 26, 2015Publication date: September 1, 2016Inventors: Bruno Fonzi, Amy Catherine Lee
-
Publication number: 20160086191Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.Type: ApplicationFiled: August 28, 2015Publication date: March 24, 2016Applicant: SALESFORCE.COM, INC.Inventors: Bruno Fonzi, Amy Catherine Lee