Abstract: A method is disclosed for managing the resources of a communication network connecting one or more user devices connected to a gateway connected to at least one service provider. The method comprises providing a central management module cooperating with the gateway, which stores first priority values associated types of the user devices and, for each of the user devices, identifies one or more services provided by the device and stores a respective second priority value for each service. For each service, it calculates a CoS value based on the first priority values or the second priority values. The method further comprises providing a client management module to be installed in each user device, which operates the user device to provide measurement data of a perceived QoE associated with each service. The central management module then manages the resources by processing the measurement data and the CoS values.

Abstract: A method is disclosed for managing the resources of a communication network connecting one or more user devices connected to a gateway connected to at least one service provider. The method comprises providing a central management module cooperating with the gateway, which stores first priority values associated types of the user devices and, for each of the user devices, identifies one or more services provided by the device and stores a respective second priority value for each service. For each service, it calculates a CoS value based on the first priority values or the second priority values. The method further comprises providing a client management module to be installed in each user device, which operates the user device to provide measurement data of a perceived QoE associated with each service. The central management module then manages the resources by processing the measurement data and the CoS values.

Abstract: A method is provided for estimating the quality of experience of a service provided over a communication network from activities performed by a user in the fruition of the service. The method comprises: subdividing a user session of the service into a number of time intervals; determining a number of events indicative of the activities performed by the user during a time interval of the number of time intervals; and on the basis of the events, calculating an index indicative of the quality of experience of the service in the time interval.

Abstract: A method is provided for estimating the quality of experience of a service provided over a communication network from activities performed by a user in the fruition of the service. The method comprises: subdividing a user session of the service into a number of time intervals; determining a number of events indicative of the activities performed by the user during a time interval of the number of time intervals; and on the basis of the events, calculating an index indicative of the quality of experience of the service in the time interval.