Patents by Inventor Bruno Picosse

Bruno Picosse has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Augmented intelligence assistant for agents
    Patent number: 11775982
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for assisting an agent in providing support to a customer. The methods, systems, and apparatus include actions of obtaining interaction information regarding an interaction between a customer and an agent, identifying the customer from the interaction information, aggregating the information regarding the customer from multiple sources, determining an intent of the customer from the interaction information and the aggregated information, determining a sentiment of a customer from the interaction information and the aggregated information, determining a particular action to indicate to the agent based on the aggregated information, the intent, and the sentiment, and generating an interface to provide the agent based at least on the particular action.
    Type: Grant
    Filed: February 26, 2019
    Date of Patent: October 3, 2023
    Assignee: Accenture Global Solutions Limited
    Inventors: Paulo Victor de Sousa Moura, Daniel Gonzalez, Roberto Frossard, Daniel Kalil Franulovic, Bruno Picosse
  • AUGMENTED INTELLIGENCE ASSISTANT FOR AGENTS
    Publication number: 20190266611
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for assisting an agent in providing support to a customer. The methods, systems, and apparatus include actions of obtaining interaction information regarding an interaction between a customer and an agent, identifying the customer from the interaction information, aggregating the information regarding the customer from multiple sources, determining an intent of the customer from the interaction information and the aggregated information, determining a sentiment of a customer from the interaction information and the aggregated information, determining a particular action to indicate to the agent based on the aggregated information, the intent, and the sentiment, and generating an interface to provide the agent based at least on the particular action.
    Type: Application
    Filed: February 26, 2019
    Publication date: August 29, 2019
    Inventors: Paulo Victor de Sousa Moura, Daniel Gonzalez, Roberto Frossard, Daniel Kalil Franulovic, Bruno Picosse