Abstract: A computer implemented platform with the responsibility of handling complex tasks provided by users via a natural input interface (voice, text, image, among others). This platform design is based on the principle of full scalability, ambient and context awareness and with multi-domain extensible capability. The proposed computer-implemented system ensures the handling of input data provided by users via natural input interfaces, comprising a set of layers arranged in a modular and loosely coupled architecture, wherein the set of layers are adapted to interpret and manage several types of contextual information from the user input data, while permanently improving decisioning and response times, enabling increasingly complex interactions with the user.