Abstract: Health data relating to health of field replaceable units (FRUs) can be collected, determined, and managed. FRU can comprise a data health management component (DHMC) that can periodically or dynamically analyze sensor data relating to operational characteristics of the FRU received from sensors associated with components of or associated with the FRU, historical sensor data, or historical FRU health data, wherein the sensor data can indicate usage or accelerated usage of the components of the FRU. Based on such analysis, DHMC can determine or update an expected amount of time of remaining usable life of the FRU, which can take into account any accelerated usage of the FRU. DHMC can store, in a data store of the FRU, or present, via an interface of the FRU, information relating to the expected amount of time of remaining usable life of the FRU or other FRU health data.

Abstract: Health data relating to health of field replaceable units (FRUs) can be collected, determined, and managed. FRU can comprise a data health management component (DHMC) that can periodically or dynamically analyze sensor data relating to operational characteristics of the FRU received from sensors associated with components of or associated with the FRU, historical sensor data, or historical FRU health data, wherein the sensor data can indicate usage or accelerated usage of the components of the FRU. Based on such analysis, DHMC can determine or update an expected amount of time of remaining usable life of the FRU, which can take into account any accelerated usage of the FRU. DHMC can store, in a data store of the FRU, or present, via an interface of the FRU, information relating to the expected amount of time of remaining usable life of the FRU or other FRU health data.

Abstract: Methods and systems for managing customer-encountered issues are disclosed. To manage the customer-encountered issues, service requests for the customer-encountered issues may be managed to reduce time to resolution. To do so, potential processes for remediating the customer-encountered issues may be searched and ranked. If the potential processes for remediate the customer-encountered issues appear to lack sufficient information for successful resolution, then supplemental results may be obtained from other sources of data relevant to resolution of the customer-encountered issues. The combination of information from these disparate sources of information may improve the likelihood that resolution of customer-encountered issue meet various goals.

Abstract: Techniques of the present disclosure automatically generate middleware code to structure representations of raw output from a storage platform and make suitable the output for consumption by a client application. In one embodiment, a method receives a storage platform description expressed at least in part in a domain specific language, wherein the storage platform description describes a storage platform and programmatically generates, based at least in part on the storage platform description, middleware code configured to transform response data received from the storage platform to conform to a target third party data structure of a third party application with which the response data is associated. The storage platform description can include characteristics of the storage platform such as topology, attributes, alerts, metrics, and the like. Suitable code can be reused or repurposed to reduce the amount of code handwritten by a developer.

Abstract: A schema-less system output object parser and code generation process analyzes an instance of a response object from a system, such as a storage array, having components of multiple different types, formats and communications protocols, and automatically generates middleware Java source code to translate and communicate requests and responses between the different components and client applications. Output response objects responding to application requests are annotated and parsed, and data structures are created and initialized with keys and key value variables to generate source code to handle live data.