Patents by Inventor Bryan Dempsey
Bryan Dempsey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12113934Abstract: A computer-implemented method is provided for quantitative performance evaluation of a call agent. The method comprises converting an audio recording of a call between the call agent and a customer to a text-based transcript and identifying at least one topic for categorizing the transcript. The method also includes retrieving a set of criteria associated with the topic. Each criterion correlates to a set of predefined questions for interrogating the transcript to evaluate the performance of the call agent with respect to the corresponding criterion. Each question captures a sub-criterion under the corresponding criterion. The method further includes inputting the predefined questions and the transcript into a trained large language model to obtain scores for respective ones of the predefined questions. Each score measures a degree of satisfaction of the performance of the call agent during the call with respect to the sub-criterion captured by the corresponding predefined question.Type: GrantFiled: April 4, 2024Date of Patent: October 8, 2024Assignee: FMR LLCInventors: Bryan Dempsey, Saquib Ilahi, Jenson Joy, Nirupam Sarkar, Murad Maayah, Abigail Parker, Meagan Gilbert, Derek Kaschl
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Publication number: 20240248897Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving, at a local device from a remote device, query data representative of a question relating to source content of a source document of a repository of a plurality of source documents, with the source content being associated with transformed content accessible from the local device. The method further includes generating, in response to determination, at the local device, of a match between the query data and at least one portion of the transformed content, output data comprising one or more of a pointer to access, in the source document accessible from the remote device, at least one portion of the source document corresponding to the at least one portion of the transformed content, or a copy of the at least one portion of the source document.Type: ApplicationFiled: February 7, 2024Publication date: July 25, 2024Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Michael Pruitt, Bryan Dempsey, Rangachari Anand, Meghan Hickey, Ajinkya Jitendra Zadbuke, Neil Rohit Mallinar, Lucas C. Siler, Gregory Pelton, Chul Sung, Matthew Brian Cobb, Carmi Rothberg
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Publication number: 20240070150Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving a source document, applying one or more pre-processes to the source document to produce contextual information representative of the structure and content of the source document, and transforming the source document, based on the contextual information, to generate a question-and-answer searchable document.Type: ApplicationFiled: June 29, 2023Publication date: February 29, 2024Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Neil Rohit Mallinar, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Michael Pruitt, Bryan Dempsey, Chul Sung
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Patent number: 11734268Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving a source document, applying one or more pre-processes to the source document to produce contextual information representative of the structure and content of the source document, and transforming the source document, based on the contextual information, to generate a question-and-answer searchable document.Type: GrantFiled: June 25, 2021Date of Patent: August 22, 2023Assignee: Pryon IncorporatedInventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Neil Rohit Mallinar, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Chui Sung
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Patent number: 11593364Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving, at a local device from a remote device, query data representative of a question relating to source content of a source document, and determining whether one or more pre-determined questions stored in a question-answer cache maintained at the local device matches the query data according to one or more matching criteria. The method further includes obtaining from the question-answer cache, in response to a determination that at least one of the pre-determined questions matches the query data received from the remote device, at least one answer data item, associated with at least one pre-determined question, corresponding to an answer to the question relating to the source content.Type: GrantFiled: June 25, 2021Date of Patent: February 28, 2023Assignee: Pryon IncorporatedInventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Gregory Pelton, Lucas Siler
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Publication number: 20210406293Abstract: Disclosed are implementations that include a method including obtaining at a local device, a question-and-answer data item representative of a question-and-answer pair relating to source content of a source document, with the question-and-answer data item being associated with question-and-answer history information representative of historical information and access information for the question-and-answer data item, and determining based on the question-and-answer history information whether to perform data refinement operations on the question-and-answer data item.Type: ApplicationFiled: June 25, 2021Publication date: December 30, 2021Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Gregory Pelton, Lucas Siler
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Publication number: 20210406735Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving, at a local device from a remote device, query data representative of a question relating to source content of a source document, and determining whether one or more pre-determined questions stored in a question-answer cache maintained at the local device matches the query data according to one or more matching criteria. The method further includes obtaining from the question-answer cache, in response to a determination that at least one of the pre-determined questions matches the query data received from the remote device, at least one answer data item, associated with at least one pre-determined question, corresponding to an answer to the question relating to the source content.Type: ApplicationFiled: June 25, 2021Publication date: December 30, 2021Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Gregory Pelton, Lucas Siler
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Publication number: 20210406320Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving, at a local device from a remote device, query data representative of a question relating to source content of a source document of a repository of a plurality of source documents, with the source content being associated with transformed content accessible from the local device. The method further includes generating, in response to determination, at the local device, of a match between the query data and at least one portion of the transformed content, output data comprising one or more of a pointer to access, in the source document accessible from the remote device, at least one portion of the source document corresponding to the at least one portion of the transformed content, or a copy of the at least one portion of the source document.Type: ApplicationFiled: June 25, 2021Publication date: December 30, 2021Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Rangachari Anand, Meghan Hickey, Ajinkya Zadbuke, Neil Rohit Mallinar, Lucas Siler, Gregory Pelton, Chul Sung, Matthew Brian Cobb, Carmi Joseph Rothberg
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Publication number: 20210406264Abstract: Disclosed are methods, systems, devices, apparatus, media, design structures, and other implementations, including a method that includes receiving a source document, applying one or more pre-processes to the source document to produce contextual information representative of the structure and content of the source document, and transforming the source document, based on the contextual information, to generate a question-and-answer searchable document.Type: ApplicationFiled: June 25, 2021Publication date: December 30, 2021Inventors: David Nahamoo, Igor Roditis Jablokov, Vaibhava Goel, Etienne Marcheret, Ellen Eide Kislal, Steven John Rennie, Marie Wenzel Meteer, Neil Rohit Mallinar, Soonthorn Ativanichayaphong, Joseph Allen Pruitt, John Pruitt, Bryan Dempsey, Chul Sung