Abstract: Systems and methods for customized content delivery are provided. Customized and individualized electronic content over a network are included. The content delivered through content feeds may be specifically tailored to a specific user based numerous criteria including, but not limited to, attributes of a user, usage characteristics, subject matter of previous downloads, subscription details, and targeted advertising. The content provider may track and monitor the download characteristics of individual users and adapt the content delivered in the feeds.

Abstract: A relatively simple redialer device is provided at the customer's home to redirect outgoing alarm calls to a middleware processing center. The redialer first dials “?82” (or other appropriate code) to disable caller-ID blocking. The redialer then redirects the alarm call to a middleware processing center. The middleware processing center receives the alarm call and determines the customer identification by detecting the caller ID. The middleware processing center then dials out to the appropriate alarm company for that customer, and transfers the alarm data along with customer identification information (account number or the like) in a data format compatible with the alarm monitoring company's computers. The alarm is then handled by the alarm monitoring company in the normal manner practiced by the alarm monitoring company.

Abstract: Alarm System Activation Platform (ASAP) is a customer relationship management system for activating and maintaining a large number of alarm monitoring accounts with a minimum of work per account. It differs from standard alarm customer relationship management systems in that it is designed from the ground up to be entirely automated. ASAP eliminates most or all of this partly through automation of account processing and partly through providing tools to the customer to allow “self-service” activation and maintenance. It allows large numbers of accounts to be quickly activated and maintained with only a very small amount of work required per account.

Abstract: Security systems typically communicate with alarm monitoring centers using a telephone connection. The present invention offers a system and technique for monitoring a security system connected using a Voice-over-IP connection, in real time, and alerting the owner of the security system, or the alarm-monitoring center, when the connection is broken. This alert can be used, for example, to issue a telephone call to the police, informing them of the breach of line integrity and possible compromise of the premise. In addition, the present invention allows for one-way or two-way voice communication between the alarm panel and an alarm operator and/or a 3rd party. Such voice communication helps the alarm operator and/or 3rd party to determine whether an alarm is a real alarm or a possible false alarm.

Abstract: A relatively simple redialer device is provided at the customer's home to redirect outgoing alarm calls to a middleware processing center. The redialer first dials “★82” (or other appropriate code) to disable caller-ID blocking. The redialer then redirects the alarm call to a middleware processing center. The middleware processing center receives the alarm call and determines the customer identification by detecting the caller ID. The middleware processing center then dials out to the appropriate alarm company for that customer, and transfers the alarm data along with customer identification information (account number or the like) in a data format compatible with the alarm monitoring company's computers. The alarm is then handled by the alarm monitoring company in the normal manner practiced by the alarm monitoring company.