Abstract: A system is described that assists a customer in efficiently returning items to a commercial entity, such as a retail store, for a refund. It employs an App running on the customer's mobile device that scans a receipt to acquire return information, receives input from the customer and transmits it to a backend computing device of the commercial entity. The backend computing device receives the return information from the mobile device, and provides an image associated with the return to the mobile device. When the customer arrives at the customer service area of the retail store with the item to return, the backend system reads the image displayed by the mobile device, recalls the return record and uses it for the refund information. If the customer has not violated any return rules, and the item is acceptable, then the cost of the item is refunded to the customer.