Patents by Inventor Burton M. Smith, III

Burton M. Smith, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11853930
    Abstract: A system for electronic lead generation including a semantic graph database including a knowledge graph and a dynamic profiling module comprising automated computing machinery configured to identify a near-term surge in product interest for a number of companies of a particular size in a particular industry in a particular region of the world in dependence upon the knowledge graph and create a company profile in dependence upon the size of the identified companies, the industry of the identified companies, and the region of the world of the identified companies associated with the near-term surge. Embodiments also include a lead purchase module comprising automated computing machinery configured to generate an electronic lead purchase order in dependence upon the company profile; transmit the lead purchase order to a lead generation engine; and receive, from the lead generation engine, a plurality of leads in dependence upon the lead purchase order.
    Type: Grant
    Filed: December 15, 2017
    Date of Patent: December 26, 2023
    Assignee: Accenture Global Solutions Limited
    Inventors: Shannon L. Copeland, Burton M. Smith, III
  • Publication number: 20230274295
    Abstract: Halfalogue insight generation is presented. Example embodiments include receiving speech from a sales call between at least two participants including an agent and a customer; identifying from the conversation speech contributions of a subset of the participants; converting the speech contributions to text; parsing the converted text into halfalogue triples; storing the halfalogue triples in an enterprise knowledge graph of a semantic graph database; generating real-time sales insights in dependence upon the speech contributions of the sales call and the stored halfalogue sales triples in the enterprise knowledge graph; and presenting the real-time sales insights to one or more sales agent.
    Type: Application
    Filed: February 17, 2023
    Publication date: August 31, 2023
    Inventors: Shannon Copeland, Burton M. Smith, III
  • Publication number: 20230274322
    Abstract: Methods, systems and products for real-time collateral recommendation for business development representatives (‘BDR’) is presented, including receiving communications between a BDR and a customer across disparate communications channels, each channel comprising a channel type, channel communications protocol, and channel form.
    Type: Application
    Filed: February 17, 2023
    Publication date: August 31, 2023
    Inventors: Shannon Copeland, Burton M. Smith, III
  • Publication number: 20230267370
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for enhancing user interaction with an interface, including obtaining multiple communications, each communication in the multiple communications representing one of: a phone conversation transcript, an email, or a chat transcript between a business development representative and a potential customer, extracting, from the multiple communications, one or more features for each communication in the multiple communications based on a pre-generated taxonomy, generating a training dataset that includes multiple training samples, each training sample mapping at least one extracted feature of a particular communication to a metric indicative of progress of a sales process, and training a machine learning model using the training dataset to generate a trained model that accepts as input, features extracted from a run-time communication associated with the sales process, and outputs a suggested follow-up communication lik
    Type: Application
    Filed: February 17, 2023
    Publication date: August 24, 2023
    Inventors: Shannon Copeland, Burton M. Smith, III
  • Patent number: 11475488
    Abstract: Embodiments of the present invention include a dynamic script engine for tele-agents including a statistics engine configured to receive, during a sales call, real-time industry trend data from one or more remote industry resources; create a current industry score in dependence upon the industry trend data and current products available to a customer on an active call; and transmit the current industry score to a script generator; and a script generator configured to receive the current industry score from the statistics engine and dynamically reorder in real-time and in dependence upon the industry score one or more sentences of a dynamic script to be read by a sales agent to the customer during the sales call.
    Type: Grant
    Filed: September 11, 2017
    Date of Patent: October 18, 2022
    Assignee: Accenture Global Solutions Limited
    Inventors: Shannon L. Copeland, Burton M. Smith, III
  • Publication number: 20190188617
    Abstract: A system for electronic lead generation including a semantic graph database including a knowledge graph and a dynamic profiling module comprising automated computing machinery configured to identify a near-term surge in product interest for a number of companies of a particular size in a particular industry in a particular region of the world in dependence upon the knowledge graph and create a company profile in dependence upon the size of the identified companies, the industry of the identified companies, and the region of the world of the identified companies associated with the near-term surge. Embodiments also include a lead purchase module comprising automated computing machinery configured to generate an electronic lead purchase order in dependence upon the company profile; transmit the lead purchase order to a lead generation engine; and receive, from the lead generation engine, a plurality of leads in dependence upon the lead purchase order.
    Type: Application
    Filed: December 15, 2017
    Publication date: June 20, 2019
    Applicant: N3, LLC
    Inventors: Shannon L. Copeland, Burton M. Smith, III
  • Publication number: 20190080370
    Abstract: Embodiments of the present invention include a dynamic script engine for tele-agents including a statistics engine configured to receive, during a sales call, real-time industry trend data from one or more remote industry resources; create a current industry score in dependence upon the industry trend data and current products available to a customer on an active call; and transmit the current industry score to a script generator; and a script generator configured to receive the current industry score from the statistics engine and dynamically reorder in real-time and in dependence upon the industry score one or more sentences of a dynamic script to be read by a sales agent to the customer during the sales call.
    Type: Application
    Filed: September 11, 2017
    Publication date: March 14, 2019
    Applicant: N3, LLC
    Inventors: Shannon L. Copeland, Burton M. Smith, III