Abstract: A message is received from a first device in an information/call center, wherein the message identifies a second device in an information/call center capable of providing a requested service and includes a command directed at he second device to activate the service. The first device may comprise, e.g., an operator terminal, The message may comprise a uniform resource locator (URL), and may additionally identify a software application residing on the second device. The message may also include one or more parameters used to provide the requested service. The command is retrieved from the message, and the command is transmitted to the second device, thereby causing the second device to provide the service.

Abstract: A method for use in a system for providing an information assistance service includes receiving an information assistance call including an identifier from a caller and storing one or more parameters in association with the identifier of the call in a first device in the system. A desired information assistance service is elicited from the caller, associated with one or more of the parameters required to provide the requested service. A message is sent to a second device in the system including a directive in the form of a uniform resource locator (URL) addressed to a third device in the system for providing the desired information assistance service, the directive including the identifier. The second device disseminates the directive addressed to the third device, and in response to the directive, the third device uses the URL of said directive retrieving from the first device the one or more parameters based on the identifier in the directive.

Abstract: A message is received from a first device in an information/call center, wherein the message identifies a second device in an information/call center capable of providing a requested service and includes a command directed at the second device to activate the service. The first device may comprise, e.g., an operator terminal. The message may comprise a uniform resource locator (URL), and may additionally identify a software application residing on the second device. The message may also include one or more parameters used to provide the requested service. The command is retrieved from the message, and the command is transmitted to the second device, thereby causing the second device to provide the service.