Patents by Inventor C. K. Venugopal

C. K. Venugopal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ACD with multi-lingual agent position
    Patent number: 6097806
    Abstract: A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor. The method includes the steps of storing an indication of the selected language in a memory of the automatic call distributor, downloading the indication to each agent station of each agent of the plurality of agents and programming the agent stations to use the selected language based upon the downloaded indication of the selected language.
    Type: Grant
    Filed: July 13, 1998
    Date of Patent: August 1, 2000
    Assignee: Rockwell Semiconductor Systems, Inc.
    Inventors: Daniel F. Baker, Thaddeus Rafacz, C. K. Venugopal