Patents by Inventor Calvin Phung

Calvin Phung has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220350970
    Abstract: Computer-implemented methods, computer program products, and computer systems for improving intent determination in a messaging dialog manager system. The computer-implemented method for improving intent determination in a messaging dialog manager system may include one or more processors configured for receiving first agent entry data corresponding to a first agent communicating in a messaging dialog interface, determining that the first agent entry data expects a response that is within a first response domain, determining that a first user entry entered in the messaging dialog interface is not within the first response domain. Further, the computer-implemented may include identifying a second agent configured with a second response domain that includes the first user entry and transmitting the first user entry to the second agent to facilitate a seamless transition of an established communicational flow between the first agent and a first user.
    Type: Application
    Filed: April 29, 2021
    Publication date: November 3, 2022
    Inventors: Yara Rizk, Shubham Agarwal, Yasaman Khazaeni, Calvin Phung