Abstract: Computer-implemented methods, computer program products, and computer systems for improving intent determination in a messaging dialog manager system. The computer-implemented method for improving intent determination in a messaging dialog manager system may include one or more processors configured for receiving first agent entry data corresponding to a first agent communicating in a messaging dialog interface, determining that the first agent entry data expects a response that is within a first response domain, determining that a first user entry entered in the messaging dialog interface is not within the first response domain. Further, the computer-implemented may include identifying a second agent configured with a second response domain that includes the first user entry and transmitting the first user entry to the second agent to facilitate a seamless transition of an established communicational flow between the first agent and a first user.

Abstract: Computer-implemented methods, computer program products, and computer systems for improving intent determination in a messaging dialog manager system. The computer-implemented method for improving intent determination in a messaging dialog manager system may include one or more processors configured for receiving first agent entry data corresponding to a first agent communicating in a messaging dialog interface, determining that the first agent entry data expects a response that is within a first response domain, determining that a first user entry entered in the messaging dialog interface is not within the first response domain. Further, the computer-implemented may include identifying a second agent configured with a second response domain that includes the first user entry and transmitting the first user entry to the second agent to facilitate a seamless transition of an established communicational flow between the first agent and a first user.