Abstract: Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.

Abstract: A non-smokeable cigarette unit which may be rendered smokeable by application of a tubular sleeve to the cigarette filter region has a tobacco rod, a filter plug portion and connecting material for connecting the filter plug to the tobacco rod. At least a portion of the periphery of the filter plug is of a sufficient porosity to render the cigarette unit unsmokeable. The filter has a diameter less than the diameter of the tobacco rod. The connecting material bridges a transition from the smaller filter to the larger tobacco rod. This transition portion assists in sliding the sleeve onto the larger tobacco rod to provide a smokeable cigarette.