Abstract: This invention allows enterprises to achieve specific objectives in the management and enforcement of policies related to the use of telecommunications services. It was conceived for use in connection with traditional telephone networks that carry voice, facsimile or voice-band-data (VBD) traffic, though it is not necessarily limited to such networks. It involves measurement of the properties of traffic on a communications channel, and the use of such knowledge in combination with various ancillary properties of telecommunications service usage to guide the conditional performance of prescribed actions based on user-defined policies. The measured traffic properties include classification of the type of traffic, where the set of possible classes include zero or more classes selected from a group of general categories comprising Voice, Facsimile, Voice-Band-Data, DTMF, Audible Network Signaling, Facsimile Handshaking, Voice-Band-Data Handshaking, Silence and Unknown.