Patents by Inventor Carine H. Daouk

Carine H. Daouk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • De-synchronization monitoring system and method
    Patent number: 8533010
    Abstract: A method and a system are provided to analyze passenger name records (PNRs) stored in a PNR database (DB). The method includes automatically analyzing each action performed on a PNR stored in the PNR DB. When an action results in an occurrence of a de-synchronization event between the PNR and a corresponding electronic ticket, the method further includes automatically changing a status in the PNR from Established to Orphan. If a final status of the PNR is determined to be Orphan, the method sets a flag in the PNR to enable at least the display of information to an agent, where the displayed information is based on data included in the PNR and is displayed automatically to an agent, and at least indicates the occurrence of the de-synchronization event and a reason for the occurrence of the de-synchronization event.
    Type: Grant
    Filed: July 5, 2011
    Date of Patent: September 10, 2013
    Assignee: Amadeus S.A.S.
    Inventors: Carine H. Daouk, Christophe Defayet, Thomas Pare
  • De-synchronization monitoring system and method
    Publication number: 20120265562
    Abstract: A method and a system are provided to analyze passenger name records (PNRs) stored in a PNR database (DB). The method includes automatically analyzing each action performed on a PNR stored in the PNR DB. When an action results in an occurrence of a de-synchronization event between the PNR and a corresponding electronic ticket, the method further includes automatically changing a status in the PNR from Established to Orphan. If a final status of the PNR is determined to be Orphan, the method sets a flag in the PNR to enable at least the display of information to an agent, where the displayed information is based on data included in the PNR and is displayed automatically to an agent, and at least indicates the occurrence of the de-synchronization event and a reason for the occurrence of the de-synchronization event.
    Type: Application
    Filed: July 5, 2011
    Publication date: October 18, 2012
    Inventors: Carine H. Daouk, Christophe Defayet, Thomas Pare