Abstract: A system, method, and computer readable medium for monitoring a communication, and providing users with information retrieved from one or more data sources that may be relevant to the communication. An information module monitors a communication associated with at least one remote client by receiving either all (or a portion of) the communication as input. The information module then analyzes the communication to filter out and produce a running list of words that may define the context or key topics of the communication. One or more of the topic words are then used as search terms in a search executed against one or more data sources. The search results may then be forwarded to the remote client in real-time, according to one or more specified parameters. In this regard, a user of a remote client does not have to formulate their own search terms, or even activate the search, while engaged in a communication.

Abstract: The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.

Abstract: The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.

Abstract: The present invention enables a flexible system for representing relationships among computing resources, assigning them strengths, and versioning them over time. One advantage is that all of the various ways that these entities are named in the real world can be normalized into a common model of identifiers (IDs) and types such that universal manipulations by class are possible without losing the capability to present the resulting information back with the original entity names or even with multiple equivalent names.

Abstract: A system and method for determining a user affinity for a category. The system calculates an affinity score based on a record of actions performed on the document by a user and a categorization of the document. This affinity score is computed by a weighted sum of factors associated with the document. The affinity score is normalized and a population threshold is applied. A predetermined percentage of the population of users associated with the document is determined and those users are said to have an affinity for at least one category assigned to the document. The system may also decay an affinity score if a user has not performed at least one action on the document. If the user performs an action on the document, however, the affinity may be reset. A user, system administrator or other user may also be enabled to decline an affinity for a category.

Abstract: A system and method that helps people identify synergistic opportunities. In one aspect, a system according to the invention allows an entity, such as a person, a group of people, an organizational unit, or other entity, to declare the topics in which the entity is interested (e.g., the one or more projects that the entity is currently working on). The system is also operable to monitor the activities of a group of people to determine those people within the group that appear to be interested in a topic that has been declared. If the system determines that a person appears interested in a declared topic, the system is operable to automatically notify that person that the topic has been declared.

Abstract: The present invention enables a flexible system for representing relationships among computing resources, assigning them strengths, and versioning them over time. One advantage is that all of the various ways that these entities are named in the real world can be normalized into a common model of identifiers (IDs) and types such that universal manipulations by class are possible without losing the capability to present the resulting information back with the original entity names or even with multiple equivalent names.

Abstract: A system and method for mining a user's e-mail and for generating a list of categories based on the e-mail content. The generated category list is compared to a master category list and those categories included in the generated category list that are not included in the master category list are removed from the generated category list. For each category remaining in the generated category list, the system and method calculates an affinity value, which represents the strength of the user's relationship to the category. The affinity (i.e., the concept plus the affinity value) may be submitted to an affinity publisher module that uses an affinity publication policy in determining whether or not to publish the affinity.

Abstract: A system, method and processor readable medium for determining a user affinity for a category. The system calculates an affinity score based on a record of actions performed on the document by a user and a categorization of the document. This affinity score is computed by a weighted sum of factors associated with the document. The affinity score is normalized and a population threshold is applied. A predetermined percentage of the population of users associated with the document is determined and those users are said to have an affinity for at least one category assigned to the document. The system may also decay an affinity score if a user has not performed at least one action on the document. If the user performs an action on the document, however, the affinity may be reset. A user, system administrator, or other user may also be enabled to decline an affinity for a category.