Patents by Inventor Carlos Alexandre Salgado Penante

Carlos Alexandre Salgado Penante has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Performing root cause analysis for information technology incident management using cognitive computing
    Patent number: 11263207
    Abstract: Methods and systems for performing root cause analysis for information technology incident management using cognitive computing are disclosed. A method includes: generating, by a computing device, a cache including a plurality of links between causes and solutions; obtaining, by the computing device, information about a current incident; generating, by the computing device, search keys from the information about the current incident using natural language processing; searching, by the computing device, the cache using the search keys; iteratively generating, by the computing device, new search keys using results from a previous search and searching the cache using the new search keys; and displaying, by the computing device, solutions based on results from the searching and the iteratively generating and searching.
    Type: Grant
    Filed: October 11, 2018
    Date of Patent: March 1, 2022
    Assignee: KYNDRYL, INC.
    Inventors: Marcos De Castro Sylos, Carlos Alexandre Salgado Penante, Andre Ricardo Cavalcanti De Araujo, Fernando De Andrade Cavalcanti
  • PERFORMING ROOT CAUSE ANALYSIS FOR INFORMATION TECHNOLOGY INCIDENT MANAGEMENT USING COGNITIVE COMPUTING
    Publication number: 20200117734
    Abstract: Methods and systems for performing root cause analysis for information technology incident management using cognitive computing are disclosed. A method includes: generating, by a computing device, a cache including a plurality of links between causes and solutions; obtaining, by the computing device, information about a current incident; generating, by the computing device, search keys from the information about the current incident using natural language processing; searching, by the computing device, the cache using the search keys; iteratively generating, by the computing device, new search keys using results from a previous search and searching the cache using the new search keys; and displaying, by the computing device, solutions based on results from the searching and the iteratively generating and searching.
    Type: Application
    Filed: October 11, 2018
    Publication date: April 16, 2020
    Inventors: Marcos de Castro Sylos, Carlos Alexandre Salgado Penante, Andre Ricardo Cavalcanti de Araujo, Fernando de Andrade Cavalcanti