Abstract: A business system including related processes and methods is described for preparing and delivering a customized, (non-prescription, non-cosmetic) personal care product to a consumer at a location, (typically the point of sale,) remote from a second location in which a (non-prescription, non-cosmetic) personal care product base composition is prepared. A selection of customizing agents of different classes with a common vehicle is made available to the consumer for custom formulation of a (non-prescription, non-cosmetic) personal care product with the desired attributes. The business method typically includes a plurality of product base options, a plurality of fragrance options, and a plurality of customizing agent options that may contain benefit agents, botanical extracts, active ingredients for skin and hair, and the like. Efficient and cost-effective ingredient storage, supply distribution, mixing, labeling, finished product tracking and packaging mechanisms and processes are also described.