Patents by Inventor Carrie Anne HANSON

Carrie Anne HANSON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9819680
    Abstract: Systems, apparatus, methods, and computer program products are provided for determining a user's authentication requirements/credentials for a specific network access session based on the current location of the user in comparison to known boundaries of location associated with the user, such as patterns of movement or the like. As such, the present invention serves to expedite the process for authenticating a user who desires to gain access to a network service, such as a banking application or the like.
    Type: Grant
    Filed: October 6, 2015
    Date of Patent: November 14, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David M. Grigg, Peter John Bertanzetti, Charles Jason Burrell, Carrie Anne Hanson, Joseph Neil Johansen, Michael E. Toth
  • Patent number: 9785304
    Abstract: Embodiments of the invention comprise systems, computer program products, and methods for generating a response to a user search. User input is received to create a household profile, wherein the household profile comprises information related to the members of the household. The user also provides a search for information in which the user may be interested. The household profiles may be utilized along with the search, and with other information, such as user profile information, account information, or dynamic contextual questions to provide search results or updated search results, and dynamic contextual information or updated dynamic contextual information for tailoring the search results to the user. The user may select which households, which individuals in the households, and/or information about the individuals to use in the search. As such, the search results for the user may be more tailored to the results in which the user is interested.
    Type: Grant
    Filed: October 31, 2014
    Date of Patent: October 10, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, Alicia C. Jones-McFadden, Craig Sobol, Brent Alan Shelkey, Shuangshuang Li, Ivory Assan, Matthew Hsieh, Shira Bauman, Gabriela Moreno Cesar
  • Patent number: 9785994
    Abstract: Embodiments of the invention are directed to systems, methods and computer program products for aiding with purchase inquiries through an optical head-mounted display in a wearable computer. An exemplary apparatus is configured to receive information captured by the wearable computer; transmit, to at least one database, the received information including a primary identifier and at least one secondary identifier; retrieve, from at least one database, detailed information related to the first item of interest and the at least one additional item of interest, where the detailed information is associated with the primary identifier and the at least one secondary identifier; and present, on the optical head-mounted display in the wearable computer, the detailed information related to the first item of interest and the at least one additional item of interest, in a comparison format.
    Type: Grant
    Filed: April 10, 2014
    Date of Patent: October 10, 2017
    Assignee: Bank of America Corporation
    Inventors: Alicia C. Jones, David M. Grigg, Carrie Anne Hanson, Richard Andrew Starbuck
  • Patent number: 9754295
    Abstract: Methods and systems for providing navigation functionality in a retail location using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may generate one or more navigation instructions to guide the customer to another location. Then, the computing platform may send the one or more navigation instructions to the customer computing device.
    Type: Grant
    Filed: April 4, 2017
    Date of Patent: September 5, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, Davindar Gill, Sharon Scanlon
  • Patent number: 9734643
    Abstract: Systems and methods for using proximity positioning systems to determine a location of a user, identify the user and provide additional services and/or functionality to the user based on the determined location and/or identity are presented. In some examples, a low-power radio signal emitted from a location beacon may be received or detected by a personal computing device. The location of the beacon, and the device detecting the signal, may be determined. The location information, as well as a unique identifier associated with the personal computing device, may be used to identify a user associated with the personal computing device and the location of the user. This information may be used to provide additional services and/or functionality to the user. For instance, the location and identity information may be used to provide the user with access to secure areas within a location.
    Type: Grant
    Filed: July 10, 2014
    Date of Patent: August 15, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, David M. Grigg, Kim Stittsworth
  • Publication number: 20170206572
    Abstract: Methods and systems for providing navigation functionality in a retail location using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may generate one or more navigation instructions to guide the customer to another location. Then, the computing platform may send the one or more navigation instructions to the customer computing device.
    Type: Application
    Filed: April 4, 2017
    Publication date: July 20, 2017
    Inventors: Carrie Anne Hanson, Davindar Gill, Sharon Scanlon
  • Patent number: 9691092
    Abstract: Methods and systems for predicting and responding to customer needs using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may determine one or more predicted needs of the customer. Then, the computing platform may generate a notification based on the predicted needs of the customer and may send the notification to the customer computing device.
    Type: Grant
    Filed: July 10, 2014
    Date of Patent: June 27, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, Sharon Scanlon, Kim Stittsworth, David M. Grigg, Davindar Gill
  • Patent number: 9692897
    Abstract: Embodiments are directed to routing customer calls to preferred agents. Embodiments receive a call from a customer using a user device; determine an identity of the customer; retrieve information associated with the matching entry; based at least in part on the retrieved information, select one or more agents; and route the call to one of the selected agents. Some embodiments determine a telephone number from which the call was received; comparing the telephone number with a plurality of entries in a customer information database; and determining that the telephone number matches an entry in the database. Other embodiments receive a communication from the user device indicating that the customer has placed the call; determine that the customer is currently authenticated through an online banking session or a mobile application on the user device; and receive a communication from the user device indicating the customer's identity.
    Type: Grant
    Filed: October 31, 2014
    Date of Patent: June 27, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, Alicia C. Jones-McFadden, Craig Sobol, Brent Alan Shelkey, Kimberly Ya-chin Chang, Sarah Beth Gottfried, Wang Liang, Neha Rani Rathi, Anthony Scott Wong
  • Patent number: 9659316
    Abstract: Methods and systems for providing navigation functionality in a retail location using local positioning technology are presented. In some embodiments, a customer assistance computing platform may receive one or more attributes associated with a beacon signal received by a customer computing device and an identifier associated with the customer computing device. Subsequently, the computing platform may determine an identity of a customer using the customer computing device. The computing platform then may determine a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal. Thereafter, the computing platform may generate one or more navigation instructions to guide the customer to another location. Then, the computing platform may send the one or more navigation instructions to the customer computing device.
    Type: Grant
    Filed: July 10, 2014
    Date of Patent: May 23, 2017
    Assignee: Bank of America Corporation
    Inventors: Carrie Anne Hanson, Davindar Gill, Sharon Scanlon
  • Patent number: 9647999
    Abstract: Embodiments are directed to systems, methods and computer program products for assigning a level of authentication to an authentication bucket. Embodiments determine a current level of authentication corresponding to a first authentication bucket comprising a plurality of mobile banking functions; collect a set of circumstantial data corresponding with the apparatus; determine a circumstances score based at least in part on the set of circumstantial data; and determine whether the current level of authentication corresponding to the first authentication bucket is appropriate based at least in part on the circumstances score.
    Type: Grant
    Filed: February 7, 2014
    Date of Patent: May 9, 2017
    Assignee: Bank of America Corporation
    Inventors: David M. Grigg, Joseph Neil Johansen, Michael E. Toth, Daniel Lynn Carpenter, Hood Qaim-Maqami, Carrie Anne Hanson, Elizabeth S. Votaw
  • Patent number: 9628495
    Abstract: Embodiments of the invention are directed to a system, method, and a computer program product self-selected user access based on specific authentication types. The system typically including a memory, a processor, and a module configured to receive from a user, a user-selected preference, wherein the user-selected preference comprises one or more authentication types desired by the user; determine a level of authentication from a plurality of levels of authentication are associated with the one or more authentication types associated with the user-selected preference; initiate the presentation of a user interface that enables the user to select one or more application functions, wherein the one or more application functions are associated with the determined level of authentication; receive from a user, a selection of one or more application functions.
    Type: Grant
    Filed: February 17, 2016
    Date of Patent: April 18, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David M. Grigg, Joseph Neil Johansen, Carrie Anne Hanson, Charles Jason Burrell, Elizabeth S. Votaw
  • Patent number: 9595032
    Abstract: Embodiments of the invention relate to an invention for accessing a remotely located mobile device of a user based on certain events is provided. The system, method, and computer program product are configured to: (a) monitor one or more transaction involving a transaction vehicle of a user; (b) determine a physical location of a transaction vehicle based at least partially on the one or more transactions; (c) determine a geographic location of a mobile device of the user, wherein the mobile device is associated with the transaction vehicle; (d) determine whether or not the transaction vehicle of the user and the mobile device of the user are co-located; and (e) reconfigure one or more applications accessible to the mobile device or one or more functional features of the mobile device based at least partially on determining that the mobile device and the transaction vehicle of the user are not co-located.
    Type: Grant
    Filed: December 14, 2015
    Date of Patent: March 14, 2017
    Assignee: Bank of America Corporation
    Inventors: Elizabeth S. Votaw, Charles Jason Burrell, Carrie Anne Hanson, Alicia C. Jones, Michael Patrick Lynch, Hood Qaim-Maqami
  • Patent number: 9595025
    Abstract: Embodiments are directed to systems, methods and computer program products for sorting mobile banking functions into authentication buckets. Embodiments determine, for each of a plurality of mobile banking functions, a corresponding authentication buckets, where each authentication bucket corresponds with a level of authentication.
    Type: Grant
    Filed: February 4, 2016
    Date of Patent: March 14, 2017
    Assignee: Bank of America Corporation
    Inventors: David M. Grigg, Joseph Neil Johansen, Michael E. Toth, Daniel Lynn Carpenter, Hood Qaim-Maqami, Carrie Anne Hanson, Elizabeth S. Votaw
  • Patent number: 9588342
    Abstract: Systems, apparatus, and computer program products are provided for implementing a wearable computing device having an Optical Head-Mounted Display (OHMD) to automatically determine which individuals within a business environment, such as a retail store, banking center or the like, are established customers. Such a determination of established customer status is conducted without requiring any action on behalf of the individuals/customers currently located within the business environment and can be accomplished when the established customer enters the business location or shortly thereafter. Once established customers are identified, customer indicators are provided within the view of the OHMD, so that a business associate/employee can readily identity which individual within their field of view are established customers.
    Type: Grant
    Filed: April 11, 2014
    Date of Patent: March 7, 2017
    Assignee: BANK OF AMERICA CORPORATION
    Inventors: David M. Grigg, Richard Andrew Starbuck, Carrie Anne Hanson, Alicia C. Jones
  • Patent number: 9589261
    Abstract: Embodiments of the invention relate to an invention for accessing a remotely located mobile device of a user based on certain events is provided. The system, method, and computer program product are configured to: (a) monitor one or more transaction involving a transaction vehicle of a user; (b) determine a physical location of a transaction vehicle based at least partially on the one or more transactions; (c) determine a geographic location of a mobile device of the user, wherein the mobile device is associated with the transaction vehicle; (d) determine whether or not the transaction vehicle of the user and the mobile device of the user are co-located; and (e) reconfigure one or more applications accessible to the mobile device or one or more functional features of the mobile device based at least partially on determining that the mobile device and the transaction vehicle of the user are not co-located.
    Type: Grant
    Filed: February 18, 2016
    Date of Patent: March 7, 2017
    Assignee: Bank of America Corporation
    Inventors: Elizabeth S. Votaw, Charles Jason Burrell, Carrie Anne Hanson, Alicia C. Jones, Michael Patrick Lynch, Hood Qaim-Maqami
  • Publication number: 20170011352
    Abstract: Embodiments of the invention include systems, methods, and computer-program products for scheduling and affecting appointment calendaring based on dependencies. As such, the invention provides for a dynamic appointment calendaring based on changes in the user's location. The dependencies comprise current and potential future locations and times of a user. The invention continuously monitors the calendars of the user on one or more devices. Further, the invention determines a change in existing appointments or cancellation of an appointment such that the user is newly available at certain time or determines a change in current and potential future locations of the user. Subsequently, the invention then evaluates one or more upcoming future appointments of the user with the financial institution specialists and ascertains the appointment details. The invention then automatically, schedules one or more new appointments at a new time and/or location with relevant specialists.
    Type: Application
    Filed: July 10, 2015
    Publication date: January 12, 2017
    Inventors: Alicia C. Jones-McFadden, Matthew Hsieh, Jade Michelle Le Vo-Dinh, David M. Grigg, Carrie Anne Hanson, Peter John Bertanzetti
  • Publication number: 20170011350
    Abstract: Embodiments of the invention include systems, methods, and computer-program products for scheduling and affecting appointment calendaring based on perceived user requirements. As such, the invention provides for a smart appointment calendaring based on the automatic and real time analysis of a user's financial information, transaction history, navigation history and the like. The system then identifies one or more relevant specialists and schedules one or more appointments. Based on needs identified from analysis of user information, the invention may create an appointment package for the user. Thus, the system may schedule appointments with one or more specialists based on the user's requirements.
    Type: Application
    Filed: July 10, 2015
    Publication date: January 12, 2017
    Inventors: Alicia C. Jones-McFadden, Matthew Hsieh, Jade Michelle Le Vo-Dinh, David M. Grigg, Carrie Anne Hanson, Peter John Bertanzetti
  • Publication number: 20170011390
    Abstract: Embodiments of the invention relate to systems and methods for facilitating digital wallet transfers. In particular, the embodiments of the invention relate to system configured to create an electronic wallet capable of receiving funds from an online transaction. The system may further cause a mobile device to install a banking application for managing the electronic wallet, wherein the banking application enables a user to create a financial account and transfer funds available to the electronic wallet to the financial account. Based on the user interacting with the banking application, the system creates a financial account capable of receiving funds from the electronic wallet. The system identifies that the electronic wallet has received funds, and based on such identification, the system transfers an amount of funds available to the electronic wallet to the financial account.
    Type: Application
    Filed: July 10, 2015
    Publication date: January 12, 2017
    Inventors: Matthew Hsieh, Jade Michelle Le Vo-Dinh, Carrie Anne Hanson, Peter John Bertanzetti, Alicia C. Jones-McFadden, David M. Grigg
  • Publication number: 20170011349
    Abstract: Embodiments of the invention include systems, methods, and computer-program products for scheduling and affecting appointment calendaring based on user application navigation. As such, the invention provides for a smart appointment calendaring based on the portion of an application that the user is viewing. For example, if the user is in a credit card section of the application, the invention may identify this location and prompt an appointment to be set up with a credit card specialist. Furthermore, in some embodiments, the invention allows the user to add a voice message to set up the appointment, thus analysis of the voice message may be performed by the invention systems to match the user with the most appropriate specialist. Based on needs identified from application navigation, the invention may create an appointment package for the user. Thus, the system may schedule appointments with one or more specialists based on the user's needs.
    Type: Application
    Filed: July 10, 2015
    Publication date: January 12, 2017
    Inventors: Alicia C. Jones-McFadden, Matthew Hsieh, Jade Michelle Le Vo-Dinh, David M. Grigg, Carrie Anne Hanson, Peter John Bertanzetti
  • Publication number: 20170011351
    Abstract: Embodiments of the invention include systems, methods, and computer-program products for enriching appointment calendaring with pre- and post-appointment requirements. In this way, the invention creating an appointment ticket in the user's passbook or calendar for one or more calendared appointments identified in a user's calendar. The system may enrich the saved appointment with information, documents, or the like that may be required for the appointment prior to the appointment occurring. In this way, the system may generate and fill out the necessary documents for the user in preparation for the appointment. Furthermore, the system may enrich the stored appointment data with information post-appointment. For example, the system may incorporate a log of the appointment, follow-up information required, or the like.
    Type: Application
    Filed: July 10, 2015
    Publication date: January 12, 2017
    Inventors: Alicia C. Jones-McFadden, Matthew Hsieh, Jade Michelle Le Vo-Dinh, David M. Grigg, Carrie Anne Hanson, Peter John Bertanzetti