Patents by Inventor Carrle Renner Edwards

Carrle Renner Edwards has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system and program for customer service and support management
    Publication number: 20040117383
    Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.
    Type: Application
    Filed: May 12, 2003
    Publication date: June 17, 2004
    Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Edward Shyh-Tyng Sun, Tracy Tseng, Carrle Renner Edwards, Connie Dentz, Vu Tran, Samuel Jen-Chang Chi