Abstract: A metrics generation system provides IT and other computing system metrics from different data sources in a single display. Configuration files containing parameters and instructions are loaded by the system to access different data sources. The metrics generation system retrieves IT system health data, processes and aggregates metrics from the retrieved data and displays the metrics based on user defined parameters and instructions in the configuration files. The metrics generation system is flexible in that it can be changed to extract data from different IT data sources, calculate different metric information having a hierarchy of attribute types and values, and display a variety of metric data in different formats.

Abstract: Server outage data is automatically created and managed. Outage data is automatically retrieved from one or more servers at which an outage is detected by an agent installed on the server. The agent may search for outage event data and transmit the data to a monitoring application. The monitoring application receives the event data and creates an outage record from the data. Server contents, such as the number of users having account data on the server, can be determined either before or after the outage has occurred. Once the outage data and server contents are known, the cost and impact of the outage for each particular server can be determined. The cost of a server outage may be determined based on the outage record and the server data identifying resources of the server, such as user account data.

Abstract: Server outage data is automatically created and managed. Outage data is automatically retrieved from one or more servers at which an outage is detected by an agent installed on the server. The agent may search for outage event data and transmit the data to a monitoring application. The monitoring application receives the event data and creates an outage record from the data. Server contents, such as the number of users having account data on the server, can be determined either before or after the outage has occurred. Once the outage data and server contents are known, the cost and impact of the outage for each particular server can be determined. The cost of a server outage may be determined based on the outage record and the server data identifying resources of the server, such as user account data.

Abstract: Systems and methods for implementing non-executable configuration files into a resource reporting application are disclosed. In accordance with one embodiment, a method for implementing non-executable configuration files into a resource reporting application includes developing one or more non-executable data files for implementation into the resource reporting application. The non-executable data files are then bundled into a file pack. The file pack is then distributed to the resource reporting application. The resource reporting application then implements one or more non-executable data files into the resource reporting application. In further embodiments, the non-executable data files include XML files. In some embodiments, the non-executable data files are bundled into a .cab file pack.

Abstract: A metrics generation system provides IT and other computing system metrics from different data sources in a single display. Configuration files containing parameters and instructions are loaded by the system to access different data sources. The metrics generation system retrieves IT system health data, processes and aggregates metrics from the retrieved data and displays the metrics based on user defined parameters and instructions in the configuration files. The metrics generation system is flexible in that it can be changed to extract data from different IT data sources, calculate different metric information having a hierarchy of attribute types and values, and display a variety of metric data in different formats.

Abstract: A metrics generation system provides IT computing system metrics that are aggregated by a custom hierarchy. The custom hierarchy is specified by a user through configuration files. The metrics generation system retrieves IT system health data, processes and aggregates metrics from the retrieved data and displays the metrics based on user defined parameters and instructions in the configuration files. The metrics generation system is flexible in that it can be changed to extract data from different IT data sources, calculate different metric information having a hierarchy of attribute types and values, and display a variety of metric data in different formats.

Abstract: Technology is disclosed for implementing a major problem review process. Incidents are recorded in a common data schema and the data is then used to facilitate an IT organization's major problem review process. Reporting is provided on the data in a format that allows trend information to be readily compiled. The format allows tracking both a primary root cause and an exacerbating cause of an incident or problem. Incidents can be recorded in relation to a group of elements having a common characteristic. The technology includes facilities for tracking downtime minutes by server, service, and database.

Abstract: A change and release management process tool allows storing change and release records in a common record schema. A database may be used to store change and release records. The tool provides a unified tracking and reporting system. Reports are provided at various aspects of the process. The technology facilitates best practices in change and release management.