Patents by Inventor Casey Koppes

Casey Koppes has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Implicitly associating user intents to agent selected responses
    Patent number: 12639523
    Abstract: Apparatuses, methods, and systems for implicitly associating user intents to agent selected responses. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, receiving, by the server, a first response to the first input text message from the agent, computing a first intent with the first input text message, prompting, by the server, the agent whether to associate the first response with the computed first intent of the first input text message, and recording the first response with the computed first intent of the first input message when the agent indicates an association between the first response with the computed first intent of the first input message.
    Type: Grant
    Filed: July 18, 2023
    Date of Patent: May 26, 2026
    Assignee: Klaviyo, Inc.
    Inventors: Robert Roosevelt Mercer, III, Vera Guttenberger, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Andrew Cole Young, David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Sanem Leblebici
  • Implicitly annotating textual data in conversational messaging
    Patent number: 12430500
    Abstract: Apparatuses, methods, and systems for automated testing and selection of multiple templates of a form. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, displaying, by the server, a configurable menu of responses to the first input text message to the agent, receiving, by the server, a selection of one of the configurable menu of responses from the agent, facilitating, by the server, sending of the selected of one of the configurable menu of responses to the user, and associating and recording the selected one of the configurable menu of responses with the first input text message.
    Type: Grant
    Filed: April 4, 2024
    Date of Patent: September 30, 2025
    Assignee: Klaviyo, Inc.
    Inventors: David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Robert Roosevelt Mercer, III, Vera Guttenberger, Andrew Cole Young
  • Implicitly Annotating Textual Data in Conversational Messaging
    Publication number: 20240281597
    Abstract: Apparatuses, methods, and systems for automated testing and selection of multiple templates of a form. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, displaying, by the server, a configurable menu of responses to the first input text message to the agent, receiving, by the server, a selection of one of the configurable menu of responses from the agent, facilitating, by the server, sending of the selected of one of the configurable menu of responses to the user, and associating and recording the selected one of the configurable menu of responses with the first input text message.
    Type: Application
    Filed: April 4, 2024
    Publication date: August 22, 2024
    Applicant: Klaviyo, Inc
    Inventors: David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Robert Roosevelt Mercer, III, Vera Guttenberger, Andrew Cole Young
  • Implicitly annotating textual data in conversational messaging
    Patent number: 11989502
    Abstract: Apparatuses, methods, and systems for implicitly annotating textual data in conversational messaging are disclosed. One method includes receiving, by a server, a first input text message from a user (customer), displaying, by the server, the first input text message to an agent (merchant), displaying, by the server, a configurable menu of responses to the first input text message to the agent (merchant), receiving, by the server, a selection of one of the configurable menu of responses from the agent (merchant), facilitating, by the server, sending of the selected of one of the configurable menu of responses to the user (customer); and associating and recording the selected one of the configurable menu of responses with the first input text message.
    Type: Grant
    Filed: January 31, 2023
    Date of Patent: May 21, 2024
    Assignee: Klaviyo, Inc
    Inventors: David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Robert Roosevelt Mercer, III, Vera Guttenberger, Andrew Cole Young
  • Implicitly Associating User Intents to Agent Selected Responses
    Publication number: 20230409841
    Abstract: Apparatuses, methods, and systems for implicitly associating user intents to agent selected responses. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, receiving, by the server, a first response to the first input text message from the agent, computing a first intent with the first input text message, prompting, by the server, the agent whether to associate the first response with the computed first intent of the first input text message, and recording the first response with the computed first intent of the first input message when the agent indicates an association between the first response with the computed first intent of the first input message.
    Type: Application
    Filed: July 18, 2023
    Publication date: December 21, 2023
    Applicant: Klaviyo, Inc
    Inventors: Robert Roosevelt Mercer, III, Vera Guttenberger, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Andrew Cole Young, David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Sanem Leblebici
  • Implicitly Annotating Textual Data in Conversational Messaging
    Publication number: 20230409817
    Abstract: Apparatuses, methods, and systems for implicitly annotating textual data in conversational messaging are disclosed. One method includes receiving, by a server, a first input text message from a user (customer), displaying, by the server, the first input text message to an agent (merchant), displaying, by the server, a configurable menu of responses to the first input text message to the agent (merchant), receiving, by the server, a selection of one of the configurable menu of responses from the agent (merchant), facilitating, by the server, sending of the selected of one of the configurable menu of responses to the user (customer); and associating and recording the selected one of the configurable menu of responses with the first input text message.
    Type: Application
    Filed: January 31, 2023
    Publication date: December 21, 2023
    Applicant: Klaviyo, Inc
    Inventors: David Yi Xiao, Smit Anish Kiri, Tianxing Liu, Casey Koppes, Gabriel Gralla, Kaila Corrington, Nithin Gangadharan, Prisca Sara Joseph, Robert Roosevelt Mercer III, Vera Guttenberger, Andrew Cole Young