Abstract: A consumer interaction agent management platform can be provided to facilitate the management of consumer interaction agents. The consumer interaction agent management platform can enable an analyst to obtain a performance summary of a consumer interaction agent representing how accurately the consumer interaction agent predicts the intent of consumer interactions it receives. The consumer interaction agent management platform may also provide various mechanisms for automatically creating training data for a particular intent. The consumer interaction agent management platform may further provide a mechanism for visualizing the extent to which a word impacts the intent predicted for a phrase that includes the word.

Abstract: A lead management system can employ a scheduling language and model for extracting appointments from consumer interactions. By using a scheduling language and model, the lead management system can accurately determine from textual content a particular time at which a consumer agreed to be called or to otherwise participate in an appointment with a representative of a business. As a result, AI-based consumer interaction agents can be utilized much more effectively to revive dead leads.