Abstract: Techniques are disclosed for improving the intelligence, efficiency, distribution, routing, prioritization, and/or otherwise optimization of web and/or telecommunication channels regarding website and/or contact center traffic, visitors, load, and/or resources. In one aspect, contact connection data and initial activity data of a contact is obtained that comprises information regarding the contact's activity on an unassisted channel of a service provider. Agent data of a plurality of agents at a contact center is obtained and, based on the initial activity data and the agent data, a determination is made whether to (a) direct the contact to an assisted channel of the service provider, or (b) maintain the contact on the unassisted channel of the service provider. The contact may be paired to an agent of the contact center upon receipt of a request from the contact to establish an agent connection with the contact center system.

Abstract: The present invention includes a system, apparatus and method for generating a three-dimensional image and/or printing a three dimensional structures, the system comprising: a medium comprising a photocurable monomer and an optical molecular switch molecule that has a non-fluorescent state and a fluorescent state, wherein the monomer forms a polymer upon exposure to the emitted light. Also taught are novel fluorescent photoswitch molecules.

Abstract: The present invention includes a system, apparatus and method for generating a three-dimensional image and/or printing a three dimensional structures, the system comprising: a medium comprising a photocurable monomer and an optical molecular switch molecule that has a non-fluorescent state and a fluorescent state, wherein the monomer forms a polymer upon exposure to the emitted light. Also taught are novel fluorescent photoswitch molecules.

Abstract: The present invention includes a system, apparatus and method for generating a three-dimensional image and/or printing a three dimensional structures, the system comprising: a medium comprising a photocurable monomer and an optical molecular switch molecule that has a non-fluorescent state and a fluorescent state, wherein the monomer forms a polymer upon exposure to the emitted light. Also taught are novel fluorescent photoswitch molecules.