Abstract: The quality of hair maintenance and replacement services in commercial personal grooming service companies provided by an organization to a customer is assured. Initial multiphasic assessment with progressive reviews and client input and acceptance of a mutually derived solution is performed, undertaken and measured. Episodic client assurance reviews, assessment of mutually designated outcome metrics and collective modifications are made to heighten client commitment, satisfaction and quality assurance. Process and final deliverable reviews are performed to assure customer need satisfaction. The invention is a method comprised of an array of multiple comprehensive steps individualized to the specific characteristics of the client with their completion measured, reported and agreed upon to assure consistent and acceptable quality levels.

Abstract: An instrument (1) for treating scalp affections, comprising a shell (5) from a portion of which a plurality of protrusions (2) protrude, another portion being constituted by a handle (7). The instrument (1) is substantially shaped like a sort of brush. The protrusions (2) comprise, at their terminal end, respective electromagnetic radiation emitter.