Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.

Abstract: An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.

Abstract: The illustrative embodiments described herein provide systems and methods for conducting transactions with a customer using text messages. In one embodiment, a method includes receiving a first text message from a mobile communication device associated with a customer. The first text message includes a request from the customer to receive one or more text messages from a vendor. The method also includes adding the customer to a set of consenting customers in a customer database in response to receiving the first text message. The set of consenting customer including customers that consent to receiving text messages from the vendor. The method also includes sending a second text message to the mobile communication device. The second text message is associated with a service offered by the vendor.

Abstract: Operations included may provide receiving event registration messages from at least a portion of end users to register the end users for an event and storing the event registration messages in a registration list file. Establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application may also occur. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.

Abstract: An apparatus and method for providing users operating on Signaling System No. 7 (SS7) networks with the ability to interconnect with Advance Intelligent Networking (AIN) and, in particular, to provide database lookup for the Do Not Call (DNC) Registry, without requiring users to implement complex and expensive systems in their network. An Intelligent Call Management (ICM) structure receiving information of a dialed toll number is able to convert the information into a compatible database request to determine whether the call to the toll number is allowed to be completed based on information retrieved from the database.

Abstract: A method and apparatus are disclosed of transmitting live event notification information to a user device. One example method may include retrieving event user preference information from an event user database based on prestored user preferences. The method may also include transmitting an initial event notification message to an end user communication device based on the event user preference information to notify the end user of an upcoming event and receiving a response message from the end user communication device indicating a current availability of the end user. The user device may receive notification information via more than one communication channel and respond in a number of different ways.

Abstract: The illustrative embodiments described herein provide systems and methods for conducting transactions with a customer using text messages. In one embodiment, a method includes receiving a first text message from a mobile communication device associated with a customer. The first text message includes a request from the customer to receive one or more text messages from a vendor. The method also includes adding the customer to a set of consenting customers in a customer database in response to receiving the first text message. The set of consenting customer including customers that consent to receiving text messages from the vendor. The method also includes sending a second text message to the mobile communication device. The second text message is associated with a service offered by the vendor.

Abstract: A method and apparatus of providing event data to end users is enclosed. The operations included may provide notifying end users of an event by communicating a notification message to the end users, and receiving event registration messages from at least a portion of the end users to register the end users for the event. The apparatus may also include storing the event registration messages in a registration list file, and establishing a connection for each of the portion of the plurality of end users via an interactive voice response (IVR) application. The IVR application is then dropped and the connection is maintained via a port on a network element to transfer the event data from the network element to the portion of the registered end users.

Abstract: An apparatus and method for providing users operating on Signaling System No. 7 (SS7) networks with the ability to interconnect with Advance Intelligent Networking (AIN) and, in particular, to provide database lookup for the Do Not Call (DNC) Registry, without requiring users to implement complex and expensive systems in their network. An Intelligent Call Management (ICM) structure receiving information of a dialed toll number is able to convert the information into a compatible database request to determine whether the call to the toll number is allowed to be completed based on information retrieved from the database.